Posted: August 9th, 2022

Week 2 Ace my homework – Write my paper – Online assignment help tutors – Discussion: Responding to Guest Concerns about Cyberattacks

Week One Disucssion
The Chief of Staff will be hosting a working lunch this week for your group of interns. In addition to the usual introductions and “getting to know you” discussions, you’ve been advised that there will be a discussion of the following article.

Seasonal Employee Security Risks: Present Danger, Proactive Defense

Each intern has been asked to write and bring a discussion paper containing their written responses to the following questions:

1. Do you agree or disagree with the author’s assertions regarding seasonal employees and cybersecurity risks in the work place? Why?

2. What steps can (should) managers take to reduce security risks associated with hiring seasonal or temporary employees? (Consider whether or not the Secure Computer User training course would be appropriate for these employees.)

3. How can managers show leadership in the area of cybersecurity defenses and best practices?

As you write your response, remember to provide examples from the article and other readings for this week. Explain why you agree or disagree and provide examples, if appropriate. Your examples should be relevant to the hospitality industry and hotel operations. Consider the ways in which these types of companies are likely to use seasonal employees and the types of digital assets / information to which these temporary employees may have access.

Get custom essay samples and course-specific study resources via course hero homework for you service – Include information from the Week 1 readings to support your responses / arguments. Remember to cite your sources using a consistent and professional style (Ace homework tutors – APA recommended but not required).

Post your discussion paper as a response to this thread. After you have posted your response, read and critique at least 2 of the discussion papers written by your peers in this class. The goal of your critiques should be to help your peers improve their analyses of the issues and the quality of their papers. You could suggest a different perspective or help your peer to write a more effective argument to support his or her position on the issues. Grammar or writing mechanics comments are not necessary — your instructor will address those.
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Week 2 Ace my homework – Write my paper – Online assignment help tutors – Discussion: Responding to Guest Concerns about Cyberattacks
You have been asked to draft a letter to guests to address concerns about the impacts of possible cyber attacks. This particular letter should reassure guests that the company is taking positive steps to protect guest privacy. The guests’ concerns extend beyond privacy of information in databases. There have been news reports detailing situations where hackers have attacked internal building monitoring and control systems to spy on guests and invade their privacy.

In order to write an effective notification letter, it is first necessary to understand the legal requirements for such a letter. This Data Security Breach Notice Letter guidance document from Hutnik, Kelley Drye & Warren LLP provides guidance for companies facing the need to write notification letters. Second, you should consider the technical and people perspectives which guide the incident specific content required for such a letter.

From a technical perspective, this type of attack is a data security problem because the attackers are stealing data by attacking at the point of creation (data at rest) and then along the transmission paths (data in transit). The impact of this type of attack is a loss of confidentiality.

From a people perspective, this type of attack is viewed as an attack on the privacy of guests and is categorized as a loss of privacy.

Managers need to address this problem from all three perspectives. With internal technical staff, the conversation would revolve around data security. But, with guests and Guest Relations staff, the conversation needs to address concerns about the possible loss of privacy. For both audiences, the conversation needs to take place in a manner that will not expose the company to avoidable legal difficulties.

Next, we must consider the required “tone” for such a letter. The letter must be factual but, more importantly, it is necessary to show an appropriate amount of empathy and understanding for the recipient’s feelings. Empathy and emotional intelligence are important leadership skills for managers.

Having empathy and/or acting in an empathetic manner (aware of and sensitive to the emotions of guests and customers), allows a manager to respond appropriately when a cyberattack occurs. As you write this letter, you will need to find a balance between addressing the emotional aspects of a cyberattack (need for a supportive and calming response — less information may be best) and the need to develop trust by providing information about a situation which can invoke fear and concern.

To learn more about emotional intelligence, read this definition of Emotional Intelligence and this discussion article about What Emotional Intelligence Is and Is Not. Then, read about three types of empathy https://www.huffingtonpost.com/entry/types-of-empathy_us_56f171cde4b03a640a6bcc17.

Finally, read one or more of these articles about cyber attacks that can affect hotel operations and create fear and concern among guests and employees.
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Week 3 Ace my homework – Write my paper – Online assignment help tutors – Discussion: Cybersecurity Issues for Business Travelers
This week, you will “shadow” the head of Resort Operations (RO) at a Travel Security meeting attended by the company’s senior managers and executives. The focus of this meeting will be: Cybersecurity Issues for Business Travelers. The company is particularly concerned about potential identity theft and phishing attacks (including “spear phishing” and “whaling”) that could allow hackers to steal login credentials and other information. One of the outcomes of this meeting will be recommendations for improvements and/or changes to the company’s guidance to employees, managers, and executives regarding use of laptops, cell phones, and other mobile devices to access company email and databases while traveling.

Resort Operations is involved in this meeting since the majority of employees who travel on company business work for RO. The head of RO, R. Rose Padgett, has asked you to review the Read Ahead package (see below) and then prepare a position paper for her use during this meeting. Since she, like other executives, is very busy, she has asked you to limit this paper to no more than 2 pages and 5 key points. She has also asked that you list and cite the resources used so that she can have a senior staffer can fact check your work. (Ace homework tutors – APA format citations are preferred.)

Note: a “position” paper is used by staff to inform an executive and assist in preparations for meetings with other executives. The position paper should be written in the third person and usually has three parts:

(a) statement of the issue(s) — clear and concise

(b) the position to be taken on the issues (intentions, beliefs, attitudes)

(c) recommendations which restate key points and provide suggested resolutions or actions.

Read Ahead Package

The read ahead package for this meeting includes the following resources:

1. https://www.cisa.gov/sites/default/files/publications/Cybersecurity-While-Traveling-Tip-Sheet-122019: 2024 – Online Assignment Homework Writing Help Service By Expert Research Writers-508.pdf

2. https://resources.infosecinstitute.com/30-cybersecurity-tips-for-travelers/#gref

3. https://www.redzonetech.net/blog/13-mobile-device-security-tips-foreign-business-travelers-china/

4. https://www.cnbc.com/2016: 2024 – Do my homework – Help write my assignment online/09/21/travelers-beware-that-free-charging-station-could-hack-your-phone.html

1. Hackers use ransomware to target hotel guests’ door locks

2. Is Hotel Wifi Safe? No, and here’s why

3. 20 hotels suffer hack costing tens of thousands their credit card information

Using what you’ve learned about data security AND emotional intelligence, draft a letter that Padgett-Beale could use to inform and calm its guests should a similar cyberattack (door locks, guest WiFi access, or credit card Point-of-Sale breach) affect one of the company’s hotel properties. Your draft letter will also be used to train employees in how they can and should respond to guest concerns.

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