Posted: May 13th, 2018

UOP MGT311 Final Exam (Summer 2014)

1
Political behaviors usually

lie outside of an individual’s specified job performance

are counter productive to
individual goals

are frowned upon by
organizational leaders

are seen only in large
organizations

2
Ayesha is leading a group to
develop a prototype for a new product. She has chosen three people to work with
her. Ben and Tom are good friends and socialize on the weekend. They are both
very creative. Julian is older than Ben and Tom, but they have worked together
before and been quite productive. Julian is organized. Ayesha has never worked
with any of the men, but knows the product well. She brings the highest level
of expertise. Which of the following statements best describes Ayesha’s group?

Low
norms, low cohesiveness, low productivity

Low
norms, high cohesiveness, low productivity

High norms, high cohesiveness, high
productivity

High
norms, low cohesiveness, high productivity

3
Erin works on a software help
desk. After being yelled at by a customer about the state of her company’s
software, she becomes angry, and has to take a short break to calm down. What
makes her anger an emotion, rather than a mood?

It
interferes with her capacity to work effectively.

It can
be controlled given some time.

It has contextual stimulus.

It is
a simple, unambiguous feeling.

When your superior offers you a
raise if you will perform additional work beyond the requirements of your job,
he or she is exercising ________ power.

Coercive

Reward

Personal

Legitimate

What term is used for those
emotions that an organization requires workers to show and considers
appropriate for a given job?

Displayed
emotions

Required emotions

Conditional
emotions

Felt
emotions

For process conflict to be
productive, it must be

Kept low

Kept
high

Kept
at moderate levels

Kept
at low to moderate levels

Regardless of the composition of
a group, managers can leverage diversity to achieve superior performance by
which of the following approaches?

Ensure
that everyone knows the importance of diversity in groups.

Focus on the benefits of having a
diverse group.

Emphasize
the higher-level similarities among members.

Explain
the legal and ethical implications involved of not having a diverse group.

Tony loves programming. He was on
the ground level of the computer revolution. This year his boss has set
personal goals for each of the programmers, one of which includes a
presentation from each programmer about a project. Tony is very annoyed because
he has a tremendous amount of work to do and he will have to spend the weekend,
his personal time, preparing the presentation. Taking into account
self-determination theory, why did his manager’s goals and the presentation
reduce Tony’s motivation?

The
externally imposed goal is an external reward, causing Tony’s intrinsic
motivation to increase.

The
internally imposed goal feels coercive, causing Tony’s intrinsic motivation to
suffer.

The
self-imposed goal increases his sense of competence, causing the intrinsic
motivation to suffer.

The externally imposed goal feels
coercive, causing Tony’s intrinsic motivation to suffer.

_______ are consistent with
recent efforts by companies to reduce costs, cut overhead, speed up decision
making, increase flexibility, get closer to customers, and empower employees.

Wider spans of control

Simple
structures

Narrower
spans of control

Matrix
structures
Any incompatibility between two
or more attitudes or between behavior and attitudes results in what?

Values
clarification

Attitudinal
clarification

Organizational
dissonance

Cognitive dissonance
In her work in the publishing
industry, Vera seeks out new authors whom she considers promising. In the past
2 years she has found a number of new writers whose work she thought was
exceptional, and immersed herself in the task of helping them shape their
manuscripts for submission to her managers for publishing. Although she was
extremely proud of the results, none of the authors she worked with were chosen
for publication. Vera believes that the decision not to publish these authors
was based on personal rivalries within management, rather than the quality of
her writers’ work. She is extremely frustrated, dreads coming into work each
morning, and is seriously thinking of resigning. How can Vera’s job attitude
best be described?

High
job satisfaction and high job involvement

Low
job satisfaction and low job involvement

Low job satisfaction and high job
involvement

High
job satisfaction and low job involvement

12
Janet needs to assign a very
important advertising account to one of her writers. First she reviewed each
writer’s work load, then she studied the sales data of the products for the
last three campaigns of each writer, then she reviewed each writer’s annual
review to familiarize herself with their goals. Finally, she gave the account
to Paula, a very creative, efficient writer who has had high sales results with
her last three clients’ products. What is Janet’s management style is based on?

Organizational
behavior studies

Systematic study

Substantive
evidence approach

Preconceived
notions

Phil loves sales. He has been a
stellar sales person since he was 12. Recently he was awarded a full paid trip
for two to Puerto Rico for breaking a company sales record. Phil is so
motivated to work; he has set a new goal to break his old record in the coming
year. Taking into account self-determination theory, why did the company
recognition and award, an extrinsic reward, motivate Phil?

The reward increased Phil’s sense of
competence by providing feedback that improved his intrinsic motivation.

The
reward increased Phil’s sense of competence by providing feedback that
diminished his intrinsic motivation.

The
reward was seen as a coercive method of increasing sales and motivated Phil to
prove himself intrinsically.

The
reward was imposed to work toward a standard that Phil could not believe in,
and his intrinsic motivation suffered.
What can managers do to make sure
that important information is not withheld from them through silence?

Interpret
what they see and call it reality.

Listen to and support diverse opinions.

Tell
employees what they want to hear.

Deal
with information overload.
What is the degree to which a
person identifies with his or her job, actively participates in it, and
considers his or her performance as being important to self-worth?

Job
satisfaction

Job
stability

Job involvement

Organizational
commitment
Which tactic to overcome
resistance to change is a relatively easy way to gain the support of
adversaries, but may backfire if the targets become aware of the tactic?

Conciliation

Cooperation

Coercion

Manipulation
Basing managerial methods on the
best available scientific evidence is called what?

Organizational
behavior

Conceptual
management

Systematic
study

Evidence-based management

If individuals resisting change
are included in making change decisions in an attempt to gain their support,
what is this approach called?

Coercion

Manipulation

Cooptation

Exploitation

The manager at a construction
site observes that he is spending a great deal of time interviewing prospective
employees. This is due to the large amount of absenteeism and turnover among
his skilled workers. While questioning exiting employees, he discovers that
many of them quit because they feel the work place is too dangerous. In
particular, several foremen have stated that the need to get the job done
quickly is more important than a few rules, and have gone as far as to mock the
courage of workers who question this attitude. What is the best way for the
manager to control the deviant behavior of the foremen?

Ordering
the foremen to conform with the required safety standards

Firing
the foremen and promoting new foremen from the current pool of workers

Taking
over the work of the foreman himself

Finding out why the foremen place a
greater importance on finishing the job than on safety

Angelina feels that her cubicle
neighbor talks too loudly on the phone, but in other ways she is a great
neighbor. Angelina gets annoyed every time her neighbor’s phone rings, but she
has decided it is simply not worth the trouble to talk to her neighbor. What is
Angelina’s conflict intention called?

Accommodating

Compromising.

Avoiding

Collaborating
Effective workforce programs that
encourage diversity have three distinct components. First, they inform managers
about the legal framework for equal employment opportunities and encourage fair
treatment. Second, they teach managers how a diverse workforce will be better
able to serve a diverse market of customers and clients. Third, they

ensure
that certain groups have not been underutilized

ensure
top-level management represents the diversity of its workforce and client base

generally
involve one-shot training sessions that don’t take up an undue amount of time

foster personal development practices
that bring out the skills and abilities of all workers

Glendon has a degree in business
and worked for 2 years at an international firm in Spain. When the firm
suffered cutbacks and Glendon returned home, he took a job at a nonprofit
agency mentoring at-risk Spanish-speaking children. Glendon earns a third of
what he earned in the business world, but has decided that his new goal is to
acquire a larger case load and continue to use his Spanish to help people.
Which theory explains why Glendon is happy with a much smaller external reward
for his work?

Self-concordance

nAch

Extrinsic
motivation

Self-imposition
of goals

What is the process through which
employees are adapted to an organization’s culture?

Institutionalization

Socialization

Mentoring

Personalization

If there is a basic conflict
between the individual’s expectations and the reality of working in an
organization, the employee is most likely to be disillusioned and quit during
which stage of socialization?

Encounter

Ritual

Prearrival

Metamorphosis

When Neal Patterson, CEO of
Cerner Corporation, sent his seething e-mail to 400 managers, he erred by
selecting the wrong

emotional
charge

channel for his message

message

distribution

Julia works as a receptionist at
a real-estate company. Her boss just came in the door and yelled at her,
telling her that the front office was a mess and that she needed to get up and
clean it immediately. After her boss left the room, Julia grabbed three
magazines and violently slammed them into the trash can. Which of the following
best describes Julia’s action?

An emotion

An
affect

A mood

A
thought
Irma does not like a few of the
standard operating procedures adapted for the new project. However, she
discussed the items with the team and told them that she realized she was in
the minority and that she would adapt the new procedures to maintain smooth
operations within the team. What is this type of intention called?

Compromising

Sacrificing

Accommodating

Collaborating
Araceli is a team member in a
large corporation. She never speaks in the team meetings because she has seen
members talk behind each others’ backs outside of the meetings. Members are
constantly monitoring the other member’s work, looking for a mistake to point
out in a meeting. According to the information provided, which contextual
factor is most likely hindering the success of Araceli’s team?

Adequate
resources

Team
structure

Performance
evaluations

Climate of trust

The right inherent in a
managerial position to give orders and expect orders to be obeyed is termed

authority

chain
of command

unity
of command

Power
Today Marci’s boss entered her
cubicle and told her that her work has been fantastic, and that because of her
last project the client is going to give the company all of their business.
Marci’s boss continued to talk about what a great job she’s doing. When her
boss left, Marci felt very confident and satisfied with herself and her job.
Marci’s boss uses communication in which of the following functions?

Motivation

Control

Emotional
expression

Information

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