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Posted: May 13th, 2018
Instructions This quiz consist of 30 multiple choice questions. The first 15 questions cover the material in Chapter 8. The second 15 questions cover the material in Chapter 9. Be sure you are in the correct Chapter when you take the quiz.Question 13 out of 3 pointsA country or region that has an attractive business climate for companies that want to go global has found an ____.Question 23 out of 3 pointsThe purpose of pre-departure language and cross-cultural training is to ____.Question 33 out of 3 pointsWhat are the two types of political risk that affect companies conducting global business?Question 43 out of 3 pointsA country or region that has an attractive business climate for companies that want to go global has ____.Question 53 out of 3 points____ are both examples of cooperative contracts.Question 63 out of 3 points____ is the set of shared values and beliefs that affects the perceptions, decisions, and behavior of people from a particular country.Question 73 out of 3 pointsA(n) ____ is a direct tax on imported goods designed to make it more expensive to buy those goods, instituted in hopes of reducing the volume of those imported goods in a given country.Question 83 out of 3 pointsSeveral Arab countries boycott Coca-Cola products because the soft-drink company maintains product distributors in Israel. This boycott is an example of ____.Question 93 out of 3 pointsAs Malta got ready for its admittance into the European Union (EU), all taxes on the importation of goods manufactured in Malta were eliminated. Malta was preparing to become part of a(n) ____.Question 103 out of 3 pointsA multinational company that acts with ____ has offices, manufacturing plants, and distribution facilities in different countries all which run based on the same rules, guidelines, policies, and procedures.Question 113 out of 3 pointsFran Wilson Creative Cosmetics is a medium-sized U.S. company that sells 1.5 million tubes of its lipstick annually in Japan. It has no physical presence within the country beyond the fact its products are sold there. Fran Wilson Creative Cosmetics uses ____ to reach the Japanese market.Question 123 out of 3 pointsIn a multinational firm, managers at company headquarters typically prefer an emphasis on ____ because it simplifies decisions.Question 133 out of 3 points____ occurs when a company sells domestically produced products to customers in foreign countries.Question 143 out of 3 pointsProtectionism is the use of trade barriers to protect local companies and their workers from ____.Question 153 out of 3 pointsThe signing of the ____ created a regional trading zone in Europe.Question 163 out of 3 points____ is characterized by simple, easy-to-learn steps; low variety; and high repetition.Question 173 out of 3 points____ is a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination.Question 183 out of 3 pointsA manufacturer of acrylic and latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses ____ departmentalization.Question 193 out of 3 pointsJob specialization can result in ____.Question 203 out of 3 pointsOf all types of departmentalization, ____ departmentalization requires the highest level of management skill for successful implementation.Question 213 out of 3 points____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.Question 223 out of 3 points____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.Question 233 out of 3 pointsThe Ryerson University Library is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are fifteen librarians and forty-seven full-time library staff. One of the tools used in the organizational development of the library was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. The Ryerson University Library used ____.Question 243 out of 3 pointsExcept for the core business activities that they can perform better, faster, and cheaper than others, ____ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.Question 253 out of 3 points____ is the collection of activities that transform inputs into outputs that customerâs value.Question 263 out of 3 pointsOne of the key assumptions underlying the chain of command is ____, which means that workers should report to just one supervisor.Question 273 out of 3 pointsWhen managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ____.Question 283 out of 3 pointsHallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.Question 293 out of 3 pointsIn terms of the chain of command, ____ authority is the right to command immediate subordinates, while ____ authority is the right to advise but not command others who are not subordinates.Question 303 out of 3 points____ departmentalization is notorious for confusion and conflict between project managers in different areas of the organization.**********************************************Question 1A country or region that has an attractive business climate for companies that want to go global has found an ____.Answereasy access to growing marketsexperienced marketplace metamorphosiseliminated all political risksa limited infrastructureThe purpose of pre-departure language and cross-cultural training is to ____.Answercater to employees who require affective learningincrease job empathyencourage job specializationreduce the uncertainty for those becoming expatriatesavoid legal problems in the futureQuestion 3What are the two types of political risk that affect companies conducting global business?Answerpolitical uncertainty and policy uncertaintypolicy uncertainty and expropriation potentialcultural strength and political risksinfrastructure dynamism and political uncertaintynationalism and economic uncertaintyQuestion 4A country or region that has an attractive business climate for companies that want to go global has ____.Answera large population of unskilled workersan effective but cost-efficient place to build an office or manufacturing sitea small youth populationnatural boundariesQuestion 5____ are both examples of cooperative contracts.AnswerLicensing and joint venturesFranchising and licensingDirect investment and indirect investmentDirect exporting and indirect exportingJoint ventures and strategies alliancesQuestion 6____ is the set of shared values and beliefs that affects the perceptions, decisions, and behavior of people from a particular country.AnswerNational mindsetNational cultureCultural nationalizationCultural diversityNational diversityQuestion 7A(n) ____ is a direct tax on imported goods designed to make it more expensive to buy those goods, instituted in hopes of reducing the volume of those imported goods in a given country.Answertariffnontariff barriertrade roadblockboycott quotaimport subsidyQuestion 8Several Arab countries boycott Coca-Cola products because the soft-drink company maintains product distributors in Israel. This boycott is an example of ____.Answergeocentrismnationalismnationalizationa trade barrieracculturationQuestion 9As Malta got ready for its admittance into the European Union (EU), all taxes on the importation of goods manufactured in Malta were eliminated. Malta was preparing to become part of a(n) ____.Answerzone of ethnocentricityregional trading zoneneutral trading areainternational cartelglobal marketQuestion 10A multinational company that acts with ____ has offices, manufacturing plants, and distribution facilities in different countries all which run based on the same rules, guidelines, policies, and procedures.Answerpolicy certaintyglobal consistencyglobal adaptationglobal certaintyregiocentrismQuestion 11Fran Wilson Creative Cosmetics is a medium-sized U.S. company that sells 1.5 million tubes of its lipstick annually in Japan. It has no physical presence within the country beyond the fact its products are sold there. Fran Wilson Creative Cosmetics uses ____ to reach the Japanese market.Answerfranchisingdirect investmentlicensinga strategic allianceexportingQuestion 12In a multinational firm, managers at company headquarters typically prefer an emphasis on ____ because it simplifies decisions.Answerlocal consistencylocal adaptationglobal adaptationglobal consistencydomestic adaptationQuestion 13____ occurs when a company sells domestically produced products to customers in foreign countries.AnswerDirect foreign investmentFranchisingLicensingExportingA joint ventureQuestion 14Protectionism is the use of trade barriers to protect local companies and their workers from ____.Answerinternational unionsforeign competitiontrademark infringementspatent violationsQuestion 15The signing of the ____ created a regional trading zone in Europe.AnswerMaastricht TreatyPact for Free Trade AgreementGlobal Agreement for Transactional Trading (GATT)South-East Asia PactQuestion 16____ is characterized by simple, easy-to-learn steps; low variety; and high repetition.AnswerJob consistencyJob specializationTask reengineeringStandardizationTask homogeneityQuestion 17____ is a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination.AnswerReciprocityMotivational assertionEutonomyEmpowermentAutonomyQuestion 18A manufacturer of acrylic and latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses ____ departmentalization.AnswermatrixproductcustomergeographicfunctionalQuestion 19Job specialization can result in ____.Answerhigh job satisfactionemployee boredomlow employee turnovercomplicated job designslow absenteeismQuestion 20Of all types of departmentalization, ____ departmentalization requires the highest level of management skill for successful implementation.AnswergeographiccustomermatrixproductfunctionalQuestion 21____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.AnswerTask significanceTask identitySkill varietyAutonomySkill feedbackQuestion 22____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.AnswerA job descriptionStaff functionalityDelegation of authorityDecentralizationAn organization chartQuestion 23The Ryerson University Library is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are fifteen librarians and forty-seven full-time library staff. One of the tools used in the organizational development of the library was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. The Ryerson University Library used ____.Answertask aggregationjob specializationjob enlargementemployee specializationjob rotationQuestion 24Except for the core business activities that they can perform better, faster, and cheaper than others, ____ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.Answermodular organizationshierarchical organizationsboundaryless organizationsorganizational networksvirtual organizationsQuestion 25____ is the collection of activities that transform inputs into outputs that customerâs value.AnswerReengineeringFunctionalizationOrganizational structureProduction positioningOrganizational processQuestion 26One of the key assumptions underlying the chain of command is ____, which means that workers should report to just one supervisor.Answerdelegation of commandempowermentsynergistic authorityunity of commandcentralization of authorityQuestion 27When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ____.AnswerutilitysynergyreciprocityaccountabilityempathyQuestion 28Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.AnswermatrixproductcustomergeographicfunctionalQuestion 29In terms of the chain of command, ____ authority is the right to command immediate subordinates, while ____ authority is the right to advise but not command others who are not subordinates.Answerdepartmental; functionalcentralized; decentralizedfunctional; expertinternal; externalline; staffQuestion 30____ departmentalization is notorious for confusion and conflict between project managers in different areas of the organization.AnswerMatrixFunctionalCustomerProductGeographic
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