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Posted: May 13th, 2018
Instructions This quiz consist of 30 multiple choice questions. The first 15 questions cover the material in Chapter 8. The second 15 questions cover the material in Chapter 9. Be sure you are in the correct Chapter when you take the quiz.Question 13 out of 3 points A country or region that has an attractive business climate for companies that want to go global has found an ____. Question 23 out of 3 points The purpose of pre-departure language and cross-cultural training is to ____. Question 33 out of 3 points What are the two types of political risk that affect companies conducting global business? Question 43 out of 3 points A country or region that has an attractive business climate for companies that want to go global has ____. Question 53 out of 3 points ____ are both examples of cooperative contracts. Question 63 out of 3 points ____ is the set of shared values and beliefs that affects the perceptions, decisions, and behavior of people from a particular country. Question 73 out of 3 points A(n) ____ is a direct tax on imported goods designed to make it more expensive to buy those goods, instituted in hopes of reducing the volume of those imported goods in a given country. Question 83 out of 3 points Several Arab countries boycott Coca-Cola products because the soft-drink company maintains product distributors in Israel. This boycott is an example of ____. Question 93 out of 3 points As Malta got ready for its admittance into the European Union (EU), all taxes on the importation of goods manufactured in Malta were eliminated. Malta was preparing to become part of a(n) ____. Question 103 out of 3 points A multinational company that acts with ____ has offices, manufacturing plants, and distribution facilities in different countries all which run based on the same rules, guidelines, policies, and procedures. Question 113 out of 3 points Fran Wilson Creative Cosmetics is a medium-sized U.S. company that sells 1.5 million tubes of its lipstick annually in Japan. It has no physical presence within the country beyond the fact its products are sold there. Fran Wilson Creative Cosmetics uses ____ to reach the Japanese market. Question 123 out of 3 points In a multinational firm, managers at company headquarters typically prefer an emphasis on ____ because it simplifies decisions. Question 133 out of 3 points ____ occurs when a company sells domestically produced products to customers in foreign countries. Question 143 out of 3 points Protectionism is the use of trade barriers to protect local companies and their workers from ____. Question 153 out of 3 points The signing of the ____ created a regional trading zone in Europe. Question 163 out of 3 points ____ is characterized by simple, easy-to-learn steps; low variety; and high repetition. Question 173 out of 3 points ____ is a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination. Question 183 out of 3 points A manufacturer of acrylic and latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses ____ departmentalization. Question 193 out of 3 points Job specialization can result in ____. Question 203 out of 3 points Of all types of departmentalization, ____ departmentalization requires the highest level of management skill for successful implementation. Question 213 out of 3 points ____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs. Question 223 out of 3 points ____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible. Question 233 out of 3 points The Ryerson University Library is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are fifteen librarians and forty-seven full-time library staff. One of the tools used in the organizational development of the library was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. The Ryerson University Library used ____. Question 243 out of 3 points Except for the core business activities that they can perform better, faster, and cheaper than others, ____ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants. Question 253 out of 3 points ____ is the collection of activities that transform inputs into outputs that customerâs value. Question 263 out of 3 points One of the key assumptions underlying the chain of command is ____, which means that workers should report to just one supervisor. Question 273 out of 3 points When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ____. Question 283 out of 3 points Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization. Question 293 out of 3 points In terms of the chain of command, ____ authority is the right to command immediate subordinates, while ____ authority is the right to advise but not command others who are not subordinates. Question 303 out of 3 points ____ departmentalization is notorious for confusion and conflict between project managers in different areas of the organization.**********************************************Question 1A country or region that has an attractive business climate for companies that want to go global has found an ____.Answer easy access to growing markets experienced marketplace metamorphosis eliminated all political risks a limited infrastructureThe purpose of pre-departure language and cross-cultural training is to ____.Answer cater to employees who require affective learning increase job empathy encourage job specialization reduce the uncertainty for those becoming expatriates avoid legal problems in the futureQuestion 3What are the two types of political risk that affect companies conducting global business?Answer political uncertainty and policy uncertainty policy uncertainty and expropriation potential cultural strength and political risks infrastructure dynamism and political uncertainty nationalism and economic uncertaintyQuestion 4A country or region that has an attractive business climate for companies that want to go global has ____.Answer a large population of unskilled workers an effective but cost-efficient place to build an office or manufacturing site a small youth population natural boundariesQuestion 5____ are both examples of cooperative contracts.Answer Licensing and joint ventures Franchising and licensing Direct investment and indirect investment Direct exporting and indirect exporting Joint ventures and strategies alliancesQuestion 6____ is the set of shared values and beliefs that affects the perceptions, decisions, and behavior of people from a particular country.Answer National mindset National culture Cultural nationalization Cultural diversity National diversityQuestion 7A(n) ____ is a direct tax on imported goods designed to make it more expensive to buy those goods, instituted in hopes of reducing the volume of those imported goods in a given country.Answer tariff nontariff barrier trade roadblock boycott quota import subsidyQuestion 8Several Arab countries boycott Coca-Cola products because the soft-drink company maintains product distributors in Israel. This boycott is an example of ____.Answer geocentrism nationalism nationalization a trade barrier acculturationQuestion 9As Malta got ready for its admittance into the European Union (EU), all taxes on the importation of goods manufactured in Malta were eliminated. Malta was preparing to become part of a(n) ____.Answer zone of ethnocentricity regional trading zone neutral trading area international cartel global marketQuestion 10A multinational company that acts with ____ has offices, manufacturing plants, and distribution facilities in different countries all which run based on the same rules, guidelines, policies, and procedures.Answer policy certainty global consistency global adaptation global certainty regiocentrismQuestion 11Fran Wilson Creative Cosmetics is a medium-sized U.S. company that sells 1.5 million tubes of its lipstick annually in Japan. It has no physical presence within the country beyond the fact its products are sold there. Fran Wilson Creative Cosmetics uses ____ to reach the Japanese market.Answer franchising direct investment licensing a strategic alliance exportingQuestion 12In a multinational firm, managers at company headquarters typically prefer an emphasis on ____ because it simplifies decisions.Answer local consistency local adaptation global adaptation global consistency domestic adaptationQuestion 13____ occurs when a company sells domestically produced products to customers in foreign countries.Answer Direct foreign investment Franchising Licensing Exporting A joint ventureQuestion 14Protectionism is the use of trade barriers to protect local companies and their workers from ____.Answer international unions foreign competition trademark infringements patent violationsQuestion 15The signing of the ____ created a regional trading zone in Europe.Answer Maastricht Treaty Pact for Free Trade Agreement Global Agreement for Transactional Trading (GATT) South-East Asia PactQuestion 16____ is characterized by simple, easy-to-learn steps; low variety; and high repetition.Answer Job consistency Job specialization Task reengineering Standardization Task homogeneityQuestion 17____ is a feeling of intrinsic motivation, in which workers perceive their work to have meaning and perceive themselves to be competent, having an impact, and capable of self-determination.Answer Reciprocity Motivational assertion Eutonomy Empowerment AutonomyQuestion 18A manufacturer of acrylic and latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses ____ departmentalization.Answer matrix product customer geographic functionalQuestion 19Job specialization can result in ____.Answer high job satisfaction employee boredom low employee turnover complicated job designs low absenteeismQuestion 20Of all types of departmentalization, ____ departmentalization requires the highest level of management skill for successful implementation.Answer geographic customer matrix product functionalQuestion 21____ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.Answer Task significance Task identity Skill variety Autonomy Skill feedbackQuestion 22____ involves assigning direct authority and responsibility to a subordinate to complete tasks for which the manager is normally responsible.Answer A job description Staff functionality Delegation of authority Decentralization An organization chartQuestion 23The Ryerson University Library is organized in a hierarchy with six unit heads reporting to a chief librarian. Within these units are fifteen librarians and forty-seven full-time library staff. One of the tools used in the organizational development of the library was to systematically move employees from one job to another to give them an opportunity to learn and use different skills. The Ryerson University Library used ____.Answer task aggregation job specialization job enlargement employee specialization job rotationQuestion 24Except for the core business activities that they can perform better, faster, and cheaper than others, ____ outsource all remaining business activities to outside companies, suppliers, specialists, or consultants.Answer modular organizations hierarchical organizations boundaryless organizations organizational networks virtual organizationsQuestion 25____ is the collection of activities that transform inputs into outputs that customerâs value.Answer Reengineering Functionalization Organizational structure Production positioning Organizational processQuestion 26One of the key assumptions underlying the chain of command is ____, which means that workers should report to just one supervisor.Answer delegation of command empowerment synergistic authority unity of command centralization of authorityQuestion 27When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ____.Answer utility synergy reciprocity accountability empathyQuestion 28Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.Answer matrix product customer geographic functionalQuestion 29In terms of the chain of command, ____ authority is the right to command immediate subordinates, while ____ authority is the right to advise but not command others who are not subordinates.Answer departmental; functional centralized; decentralized functional; expert internal; external line; staffQuestion 30____ departmentalization is notorious for confusion and conflict between project managers in different areas of the organization.Answer Matrix Functional Customer Product Geographic
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