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SNHU QSO600 all modules short paper and all problems sets and midterm and final

Module 1

Visit the following sites:
.coca-cola.com/”>Coca-Cola
.nestle.com/”>Nestlé
The companies highlighted in this
section are two of the most recognizable global brands. To remain competitive,
they must be able to compete on a global scale. Explore both sites.
1. What is Coca-Cola’s mission? How dedicated are they
to competing globally? What are they doing to make it a reality?
2. Where in Europe, Africa, and Asia does Nestlé have
operations? How many factories do they have in Spain and Thailand? Why does
Nestlé have multiple facilities in a single country?
3. How well have these two companies performed
financially? Does this relate to their global approach to business?
Refer to the Short Paper/Case Study
Rubric document in the Assignment Guidelines and Rubrics section.

Complete the
following problems: Chapter 1: Problems 1-4.

For additional details, please refer to the Homework Rubric document in the
Assignment Guidelines and Rubrics section of the course.

Modue 2

Complete the following
problems from Chapter 2: Problems 5,7,8 and Problems 21-24.

For
additional details, please refer to the Homework Rubric document in the
Assignment Guidelines and Rubrics section of the course.

Module 3

Short Paper: Process Strategy

.androsia.com/Factory.html”>Androsia
.thehersheycompany.com/about-hershey/our-story/making-our-chocolate.aspx”>Hershey
Foods Corporation

Androsia manufactures batik fabrics in
a labor intensive, low-volume process on the island of Andros. The Hershey tour
shows how cocoa beans are processed into chocolate using a high-volume, line
process.
1. Which process design strategy does each use?
2. Why would the two processes be configured
differently?
3. What process management issues in one facility not
be a problem in the other?
4. What competitive priorities are important for each?
5. How does the way they configuer facilities allow
them to be competitivet?
Refer to the Short Paper/Case Study
Rubric in the Assignment Guidelines and Rubrics section .

Complete the
following problems from Chapter 4: Problem 23,24
For additional details, please refer to the Homework Rubric document in the
Assignment Guidelines and Rubrics section of the course.

Module 4

Visit the site .boeingsuppliers.com/” title=”Boeing suppliers”>The Boeing
Company.
To explore Boeing’s relationship with
its suppliers and its efforts to reduce inventories, maintain quality,
regulatory compliance, and competiveness; go to their web site. Review the
items on the website, specifically “Suppler Quality”, “Terms and Conditions”,
and “Becoming a Supplier”.
Close supplier relations are essential
for reducing costs and inventories. What aspects of Boeing’s supplier relations
program specifically address reduce inventories; maintain quality, regulatory
compliance, and competiveness? How do planning and scheduling, ordering, and
logistics come into play when running with minimal amounts of inventory
Refer to the Short Paper/Case Study
Rubric in the Assignment Guidelines and Rubrics section .

Complete the following
problems: Chapter 12: Problems 3-5.

For
additional details, please refer to the Homework Rubric document in the
Assignment Guidelines and Rubrics section of the course.

Module 5

Considerable success has been achieved
by companies practicing TQM. What are the major hurdles to continuing quality
improvements that manufacturers and service providers face? Support your
reasoning with real-world examples.
For additional details, please refer to
the Short Paper/Case Study document in the Assignment Guidelines and Rubrics
section of the course.

Complete the following
problems: Chapter 5: Problems 4, 5a, 11 and 17.

For
additional details, please refer to the Homework Rubric document in the
Assignment Guidelines and Rubrics section of the course.

Module 6

Mid-term
Exam
Operations
Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage ment
QSO 600
Operations Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage ment
The
mid-term exam consists of five essay and two problem questions. Answer all the
questions.
Essay
Questions:
There is
no set length for answers; students may be as verbose or brief as they feel
necessary to cover the question. Use this same exam document for your answers,
placing them below each question.
Problem
Questions:
Make sure
to show all your work to get full credit. The instructor needs to know the
formulas and calculations you used to get to your final answer. You can do part
of the exam in Excel and Paste your Excel work into this document.
File
Convention:
File name
for the exam attachment to be
studentlastname-finalexam
(Be sure there are no spaces)
Be sure
to put your name on the exam paper.
Note: You may use the text and
any other materials. You are NOT to work with anyone else including other
students in completing the exam nor discuss it with them.

Essay
Questions
Question
1:You are
designing a grocery delivery business. Via the Internet, your company will
offer staples and frozen foods in a large metropolitan area and then deliver
them within a customer-defined window of time. You plan to partner with two
major food stores in the area. What should be your competitive priorities and
what capabilities do you want to develop in your own core and support
processes?
· Is it
possible for a project to have more than one critical path? Discuss the
implications of such a situation with respect to each of the following aspects:
· Project
risk
· Total
available slack
·
Resource dependencies
·
Responsibilities of the project manager
Question
2:A flow
chart helps us see all of the steps in a process, which in turn help us improve
the process. It also helps us identify and eliminate any redundant steps in a
process. Read the introduction to and the example of a flow chart on the
following webpage:

.mindtools.com/pages/article/newTMC_97.htm”>https://essays.homeworkacetutors.com/write-my-essay/mindtools.com/pages/article/newTMC_97.htm

Select
ONE real-world service process (for example, at a bank, at a movie theatre, at
a theme park, etc.), and draw a flow chart for that process in MS Word. How can
this process be improved by eliminating any redundant steps of the process
and/or simply improving some of the specific steps? What you are asked to do
here is called Process Mapping and is done by operations managers all the time!
Question
3:Complete
additional investigation on the JIT and EOQ models. Discuss which of the two
inventory models is better and why: Economic Order Quantity or Just-in-Time?
Question
4:Are
quality management practices similar in manufacturing and service companies?
How do they differ? Explain your answers.
Problem
Questions
Question
5:The ABC
Company has a large order for special uniforms to be used in an urgent
operation. Working the normal two shifts of 40 hours each per week, the ABC
production process usually produces 2, 500 uniforms per week at a standard cost
of $120 each. Seventy employers work the first shift and 30 the second. The
contract price is $200 per uniform. Because of the urgent need, ABC is
authorized to sue around-the-clock production, six days per week. When each of
the two shifts work 72 hours per week, production increases to 4,000 uniforms
per week but at a cost of $144 each.

Did the multifactor productivity
ratio increase, decrease, or remain the same? If it changed, by what
percentage did it change?
Did the labor productivity
ratio increase, decrease, or remain the same? If it changed, by what
percentage did it change?
Did weekly profits increase,
decrease, or remain the same?

Question
6:At ZYZ
Company, a custom manufacturer of printed circuit boards, the finished boards
are subjected to a final inspection prior to shipment to its customers. As
XYZ’s quality assurance manager, you are responsible for making a presentation
to management on quality problems at the beginning of each month. Your
assistant has analyzed the reject memos for all the circuit boards that were
rejected during the past month. He has given you a summary statement listing
the reference number of the circuit board and the reason for rejection from one
of the following categories:
A= Poor
electrolyte coverage
B=Improper
lamination
C= Low
copper plating
D=
Plating separation
E=
Improper etching
For 50
circuit boards that had been rejected last month, the summary statement showed
the following:
C B C C D
E C C B A D A C C C B C A C D C A C C B
A C A C B
C C A C A A C C D A C C C E C C A B A C
· Prepare
a tally sheet (or checklist) of the different reasons for rejection.
· Develop
a Pareto chart to identify the more significant types of rejection.
· Examine
the causes of the most significant type of defect, using a cause-and-effect
diagram.

Module 7

7-3 Short
Paper: Integrated Systems Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage ment
Read the.snhu.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=5360905&site=ehost-live”>Location Selection through Integrated Systems
Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage mentarticle. Define Integrated Systems Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage ment
in your own words and discuss the application of the 3 stages of facility
location to the company that you work for or a company that you know of:

Stage One: Is
location predetermined?
Stage Two:
Solving a centralized versus decentralized location problem
Stage Three:
The selection of an optimum site

For additional details,
please refer to the Short Paper/Case Study Rubric document in the Assignment
Guidelines and Rubrics section of the course.

Complete the
following problems: Chapter 11: Problems 2,3.

For additional details, please refer to the Homrework Rubruc document in the
Assignment Guidelines and Rubrics section of the course.

Module 8

8-3 Short
Paper: Aggregate Planning Strategies
Visit the following sites:

.ups.com/”>United Parcel Service
.upsjobs.com/”>United Parcel Service Careers

Explore the UPS site. Be sure to look specifically at the UPS Jobs site.

Their
stated purpose is: “Enabling commerce around the world.” Observe
the types of business UPS is in. How do their various business units fit
this statement?
How much
volume variability do you imagine each of the business units face? What
resources do you imagine are required to provide capacity in each of the
business units?
What
kinds of job opportunities are available? How many employees does UPS
have?
From the
nature of their businesses and the types of jobs they describe, what do
you think the majority of their workers do?
Given
the above, what aggregate planning strategies are appropriate for them to
use?

.snhu.edu/webapps/blackboard/execute/uploadAssignment?content_id=_2457588_1&course_id=_22249_1&assign_group_id=&mode=view”>8-4
Problem Sets
Complete the following problems: Chapter 15: Problems 10,11,12,14,15.

For additional details, please refer to the Homework Rubric document in the
Assignment Guidelines and Rubrics section of the course.

Module 9

9-3 Short
Paper: MRP Benefits
Visit the site:.schwinn.com/”>Schwinn. In
order to explore Schwinn Bicycle Co.’s use of part commonality in its bike
lines, go to their site and click on “Bicycles”. Under the “Products”
menu click on a bike style that interests you. Choose a bike style of your
liking and review the different models. Scroll down and view the components and
specifications that make up each model. Pay particular attention to the amount
of part commonality between models.

What role does
part commonality play and how does it benefit the company?
How might MRP
be useful to a company like Schwinn?

For additional details, please refer to the Short Paper/Case Study
document in the Assignment Guidelines and Rubrics section of the course.

.snhu.edu/webapps/blackboard/execute/uploadAssignment?content_id=_2457599_1&course_id=_22249_1&assign_group_id=&mode=view”>9-4
Problem Sets
Complete the following problems: Chapter 16: Problems 21-25.

For additional details, please refer to the Homework Rubric document in the
Assignment Guidelines and Rubrics section of the course.

Module 10

10-4 Short
Paper: Constraint Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage ment
Visit the site:.wsd.dst.il.us/”>Wheaton,
IL Sanitary District. This tour of a wastewater treatment plant is an
example of a high-volume, public project.

How is capacity
defined at a wastewater treatment plant?
Throughout the
year, the demand on capacity can vary significantly. How do they meet peak
demand?
What are the
constraints involved in changing the capacity of a facility like this?

For additional details, please refer to the Short Paper/Case Study
Rubric document in the Assignment Guidelines and Rubrics section of the course.

.snhu.edu/webapps/blackboard/execute/uploadAssignment?content_id=_2457611_1&course_id=_22249_1&assign_group_id=&mode=view”>10-5
Problem Sets
Complete the following problems: Chapter 7: Problems 3, 4, 10, 12, 16.

For additional details, please refer to the Homework Rubric document in the
Assignment Guidelines and Rubrics section of the course.

Module 11 final

Question
Final
Exam
Operations
Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage ment
QSO
600 Operations Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage ment
The
final exam consists of five essay and eight problem questions. Answer all the
questions.
Essay Questions:
There
is no set length for answers; students may be as verbose or brief as they feel
necessary to cover the question. Use this same exam document for your answers,
placing them below each question.
Problem Questions:
Make
sure to show all your work to get full credit. The instructor needs to know the
formulas and calculations you used to get to your final answer. You can do part
of the exam in Excel and Paste your Excel work into this document.
File Convention:
File
name for the exam attachment to be
studentlastname-finalexam
(Be sure there are no spaces)
Be
sure to put your name on the exam paper.
Note:You may
use the text and any other materials. You are NOT to work with anyone else
including other students in completing the exam nor discuss it with them.

Essay Questions
1.
What is operations management? Why is it important? Is a good knowledge of
operations management more important in service or manufacturing industries?
Explain your answer.
2.
Discuss the use of PERT/CPM techniques for managing projects. Write a page paper – Describe what
PERT/CPM does. Discuss advantages and disadvantages of using it. What other
techniques might you choose to manage your project?
3.
What are economies of scale in a manufacturing plant? Do they continue forever?
What are diseconomies of scale? How might you decide the optimal size of a
plant?
4.
What, in your opinion are the 3 most important issues in supply chain
management. Discuss why you think these are the key issues.
5.
Discuss why (or if) inventories are necessary. What are the benefits of
inventories? What are the disadvantages of holding inventories?

Problem Questions
1.
Thermostats are subjected to rigorous testing before they are shipped to air
conditioning technicians around the world. Results from the last five samples are
shown in the table. Draw and R Chart and an x-bar chart. Based on the charts,
is the process under control? (20 Points)

Observations

Sample

1

2

3

4

5

1

73.5

70.8

72.2

73.6

71.0

2

71.3

71.0

73.1

72.7

72.2

3

70.0

72.6

71.9

72.4

73.3

4

71.1

70.6

70.3

74.2

73.6

5

70.8

70.7

70.7

73.5

71.1

Answer 1:
2. A professor records the number of students who complain each
week throughout the semester. If the class size is forty students, what are
3-sigma control limits for this class? Construct a control p-chart and
interpret the data. Is the process in control? (20 points)

Week
number

Complaints

1

5

2

2

3

7

4

1

5

3

6

2

7

8

8

1

9

3

10

5

11

4

12

6

13

3

14

1

15

4

Answer 2:
3. A department store chain is designing a layout for a new store.
The store manager wants to provide as much convenience as possible for her
customers. Based on historical data, the number of trips between departments
per hour is given in the following closeness matrix. A block plan showing a
preliminary layout is also shown.

.gif”>

.gif”>Closeness
Factors (Trips per hour)
1/O 2/S 3/H 4/T 5/A 6/E

.gif”>

1.
Office Supplies (O) — 40 100 50 20 10
2. Sporting Goods (S) — 100 80 60 80
3. Hardware (H) — 70 100 50
4. Toys (T) — 70 90
5. Automotive (A) — 60
6. Electronics (E) —

1.
OFFICE SUPPLIES
.gif”>

1.
.gif”>SPORTING GOODS

3. HARDWARE

4. TOYS

5. AUTOMOTIVE

6.ELECTRONICS

Customer travel between departments is restricted to the aisles
shown in the block plan as dotted lines.
CALCULATIONS TABLE:

Dept. Pair

Closeness Factor (w)

Original Distance (dO)

w´ dO

Revision #1 Distance (d1)

w´ d1

1
– 2

1
– 3

1
– 4

1
– 5

1
– 6

2
– 3

2
– 4

2
– 5

2
– 6

3
– 4

3
– 5

3
– 6

4
– 5

4
– 6

5
– 6

TOTAL

Complete the calculations and fill in the table above. Based on
the table above answer the following questions.
a) What is the total expected weighted-distance score between
Office Supplies and Hardware? (4 points)
b) What is the total weighted-distance score between Hardware and
Toys? (4 points)
c) What is the total weighted-distance score for the entire store?
(4 points)
d) A suggestion has been made to switch Hardware and Automotive.
What would the total weighted-distance score for the entire store if these two
departments were switched? (4 points)
e) Based on your calculations, would you recommend that Hardware
and Automotive be switched? (4 points)
Answer 3:
4. Balance the assembly line for the tasks contained in the table.
The desired output is 240 units per day. Available production time per day is
480 minutes.

Work Element

Time
(Sec.)

Immediate
Predecessor(s)

A

40

—

B

45

—

C

55

A

D

55

B

E

65

B

F

40

C,D

G

25

D,E

a) What is the desired Cycle time in seconds? (4 points)
b) What is the theoretical minimum number of stations? (4 points)
c) Use trial and error to work out a solution in the table below.
Your efficiency should be at least 90%. (10 Points)

Station

Candidates

Choice

Work-Element
Time
(Sec)

Cumulative
Time (Sec)

Idle
Time

d) Calculate the efficiency of your solution. (2 points)
Answer 4:
5. A manufacturer’s research and development center must expand by
building a new facility. The search has been narrowed to five locations, all of
which are acceptable to management. The assessment of these sites is being made
on the basis of the five subjective location factors that follow. Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage ment
has agreed to use a five-point scale (Excellent = 5, and Poor = 1) to quantify
and compare their subjective opinions about the relative goodness of the sites.
The weight reflects the importance of each factor in the decision.

Locations

Factor

Weight

A

B

C

D

E

Labor
climate

0.30

4

2

1

4

2

Proximity
to markets

0.30

5

3

3

4

4

Quality
of life

0.15

1

3

2

1

5

Proximity
to suppliers

0.15

2

5

3

4

3

Taxes

0.10

4

4

4

1

3

Calculate the weighted score for each alternative. Which location
would you recommend?(15 points)
Answer 5:
6. Complete the following MPS Record (15 points)

Lot Size

130

Lead
Time

1

Quantity
on Hand

45

1

2

3

4

5

6

7

8

9

10

Forecast

25

25

25

25

50

50

50

50

40

20

Customer
Orders (booked)

30

20

5

8

2

Projected
On-Hand Inventory

MPS
Quantity

MPS
start

Available
to Promise Inventory

Answer 6:
7. Use the bill of materials and inventory records to determine
the quantity of purchased items necessary to assemble 20 end items if the
manufacturer uses lot-for-lot ordering. There are no end items currently on
hand, and none of the components have any scheduled receipts. (20 points)

Component

On-hand

Component

On-hand

A

5

D

15

B

75

E

3

C

10

F

20

.gif”>
Answer 7:

8.
Use the table below to answer the following questions.

.gif”>

a)
Use the information in the Table above, what is the throughput time for the
process, assuming that the Call Center is always busy and has customers waiting
to be processed? (5 points)
b) Use the information in Table above, what is the process
bottleneck? (5 points)
c) Use the information in Table above, what is the 8-hour capacity
for the process? (5 points)
d) Use the information in Table above, where would you expect
customer wait times to occur? (5 points)
Answer 8:

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