Posted: September 10th, 2021

LA019842 Assessment 1, BSBLDR402

LA019842 Assessment 1, BSBLDR402 Ed 1 1

Case Study
BuySmart Pty Ltd
You work for a progressive and result focused online shopping business called “BuySmart
Pty Ltd”.
The company works with many fashion retailers to offer their clothes and accessories at a
significant discount via their discounted online fashion outlet. It is a very busy and at times
hectic office.
The company’s core business is negotiating contracts to on-sell fashion goods from both
manufacturers and retailers and to sell the stock at a heavily discounted price. Each
Monday the company obtains up to 50 new product lines, and it is then the responsibility of
your sales team to ensure that these new product lines are displayed and sold during the
week.
The company copied an overseas business model and entered the Australian online retail
market with no real competitors. To-date it has been highly successful, offering other
businesses a way to sell their excess or unwanted stock to a new target market of
customers. In the last six months two new competitors have emerged as direct threats to
the business.
The company consists of a General Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage r, Sales Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage r, IT Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage r, Marketing
Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage r, Accounts Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage r, Warehouse Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage r, Sales Executives, IT Officers, Accounts
staff, and Warehouse staff. There are no administrative staff as the General Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage r
believes in everyone looking after their own administrative work. In total there are 30 staff
members who have their own responsibilities and personal KPIs to reach.
You are a newly appointed Supervisor in charge of the five Sales Executives in the Sales
Team. You report to the Sales Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage r. The current process of conducting business in the
sales area includes:
1. Cold call prospective retailers and manufacturers.
2. Call existing clients for repeat business.
3. Secure goods for sale on the website at the agreed commission and schedule.
4. Negotiate additional price for social media advertising to push products through
social media advertising, model for photography and prime promotional placement
on the site.
5. Exchange contracts with set delivery schedules.
6. Collect and prepare website information which includes copy, images with
description, size availability, price, estimated delivery, and size charts.
7. Arrange delivery of good and services from client.
8. Monitor sales from website, keep customer informed of progress; and request more
stock if required.
9. Prepare sales report for client.
2 LA019842 Assessment 1, BSBLDR402 Ed 1
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10. Arrange for unsold stock to be returned to client.
11. Consult with client on results, try to secure another sale.
A strong sales ethic is expected at BuySmart driven from the top down. The managerial
positions in the organisation are made up of men only. In fact you notice that there are only
three women in the organisation and they all report to you. Each sales executive is
expected to secure five new sales each week. Additionally the KPI for the executives is
measured by sales generated from their clients. This puts pressures on executives to
promote brands that sell well. Sales executives have found it increasingly difficult to lock in
sales due to their competitors now providing a 20% discount on sales commissions. They
have also had difficulty with some of the software that they are required to use to edit the
businesses website which has resulted in staff working many more hours each week.
You also notice that your staff seem unmotivated, stressed and under immense pressure.
The Sales Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage r expects everyone in the office to work long hours working Monday to
Friday from 9-6 as a minimum.
Your sales team consists of:
 Mary Koustaboudis – a consistently high performing Executive who has recently
revealed to you that she is considering resigning due to the long hours and
administrative work. She has had issues with the IT software such as Adobe
InDesign and Photoshop to modify web information for the website.
 Lucia Allegro – a previously high performing results driven individual who has
recently had a child and would prefer to job share.
 Lyn Brown – has consistent good results but has recently been burdened with
looking after her sick mother and would also like to job share. Recently her sales
have been questioned by the Sales Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage r resulting in her being under stress.
 Eddie Wong – an Executive who aspires to climb the ladder and is bitter he has
not been promoted to the supervisory role you have just assumed. He is young,
often misunderstood as he has a strong accent, and is very direct with his
approach, often unintentionally offending colleagues.
 Sam Young – a good performer who has two children in primary school. His wife
works part time and does the majority of the running around for the children, but
Sam sometimes is required to help.
You realise your management style needs to address operational concerns and
improvements and help address the work life balance of the staff.
What you have to do
You are required to answer all three (3) questions. In your answer you must format your
work clearly and label each answer e.g. 1a, 1b, etc. A template has been attached to assist
you.
In answering the following questions, please relate all answers to information contained in
the case study as it applies to BuySmart Pty Ltd and reference your Learning Resource.
Each answer should be focussed and specific. Questions 1 and 3 (including all parts) should
each be at least 300 – 400 words in total. Question 2 should be approximately 150 – 200
words in total length. Your entire assessment should not exceed 1200 words.
.
LA019842 Assessment 1, BSBLDR402 Ed 1 3
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Task
Question 1
Your Sales Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage r asks you to review the sales team’s operations and come up with
innovative measures to improve and streamline operations.
a. Explain what relevant information you should collect to understand how your work
team currently operates. Include information from both internal and external sources.
b. List six methods, both formal and informal, in how you can seek valuable contribution
from your staff to assist you in understanding current work practices and culture
within your team.
c. Mary explains how each member of the team spends at least one to two hours a day
creating copy for each sales campaign using both Photoshop and InDesign before it
can be loaded onto the website by IT. As it is extremely time consuming she
suggests that BuySmart hire a graphic designer to assist with all the copy and editing
of the copy before it is loaded onto the website. You also believe this is a great
solution but the organisation will not hire any new staff unless the benefit outweighs
the cost. You know Mary is considering resigning and you value her as an employee.
How do you respond to Mary so she feels supported?
d. Who else would you consult with to refine Mary’s solution before presenting it to
management? Think of internal as well as external sources. Briefly explain the
benefit in consulting with these sources.
e. Which method (from question b) would you use to gather ideas from your staff to
improve work performance? Briefly explain why you have chosen this method. What
other ideas or processes can you suggest to improve the sales team’s operations to
improve work performance?
Question 2
To improve efficiencies in the sales team, you also believe that you should understand how
other departments run within the organisation.
a. Explain how you will network to understand the organisation better and to build
relationships within the organisation.
b. What benefits can you provide for your team by networking?
Question 3
Lyn and Lucia approach you about the option of job sharing. Lyn would like to work Monday,
Tuesday and Wednesday and Lucia would like to work Thursday and Friday. Lyn breaks
down in tears and reveals to you the immense stress she is under at work and home. Lucia
explains how they would be more productive and happier if they could job share at
BuySmart.
a. How do you respond to Lyn and Lucia to show your understanding of the situation
and the perceived difficulties they each face?
b. Collect a diversity or Anti-discrimination or EEO policy and include it in the
appendices of your assessment. You will assume that this policy is BuySmart’s. From
this policy what requirements must you be mindful of in dealing with the situation?
What behaviours should you exhibit as a Supervisor to lead by example?
c. What actions should you take to create and maintain the trust and confidence of Lyn
and Lucia?
4 LA019842 Assessment 1, BSBLDR402 Ed 1
© New South Wales Technical and Further Education Commission, 2015 – Research Paper Writing Help Service (TAFE NSW – WSI), Version1, December 2015 – Research Paper Writing Help Service
d. Identify and analyse the key issues with Lyn and Lucia. In your analysis, ensure you
include issues with the culture of the organisation that need to be addressed.
e. If the job share arrangement is approved, what processes can you implement to
ensure the success of Lyn and Lucia’s job sharing? (Here you are identifying
solutions to avoid problems.) Additionally, who can you consult with to improve your
outcomes?
f. How would you regularly review and monitor the success of the job sharing
arrangement?
Checklist
I have:
 Reviewed all learning materials for this unit
 Read and interpreted the case study provided
 Completed ALL questions in a clear and concise manner using the template
provided or similar format
 Referenced all materials used to complete this assessment
 Included my name, student number, unit number, assessment number
 Reviewed and spell checked my document
 Saved a copy on my own computer.
LA019842 Assessment 1, BSBLDR402 Ed 1 5
© New South Wales Technical and Further Education Commission, 2015 – Research Paper Writing Help Service (TAFE NSW – WSI), Version1, December 2015 – Research Paper Writing Help Service
TEMPLATE BSBLDR402
Student name:
Student number:
Question 1
a. Explain what relevant information you should collect to understand how your work
team currently operates. Include information from both internal and external sources.
b. List six methods, both formal and informal, in how you can seek valuable contribution
from your staff to assist you in understanding current work practices and culture
within your team.
c. Mary explains how each member of the team spends at least one to two hours a day
creating copy for each sales campaign using both Photoshop and InDesign before it
can be loaded onto the website by IT. As it is extremely time consuming she
suggests that BuySmart hire a graphic designer to assist with all the copy and editing
of the copy before it is loaded onto the website. You also believe this is a great
solution but the organisation will not hire any new staff unless the benefit outweighs
the cost. You know Mary is considering resigning and you value her as an employee.
How do you respond to Mary so she feels supported?
d. Who else would you consult with to refine Mary’s solution before presenting it to
management? Think of internal as well as external sources. Briefly explain the
benefit in consulting with these sources.
6 LA019842 Assessment 1, BSBLDR402 Ed 1
© New South Wales Technical and Further Education Commission, 2015 – Research Paper Writing Help Service (TAFE NSW – WSI), Version1, December 2015 – Research Paper Writing Help Service
e. Which method (from question b) would you use to gather ideas from your staff to
improve work performance? Briefly explain why you have chosen this method. What
other ideas or processes can you suggest to improve the sales team’s operations to
improve work performance?
LA019842 Assessment 1, BSBLDR402 Ed 1 7
© New South Wales Technical and Further Education Commission, 2015 – Research Paper Writing Help Service (TAFE NSW – WSI), Version1, December 2015 – Research Paper Writing Help Service
Question 2
To improve efficiencies in the sales team, you also believe that you should understand how
other departments run within the organisation.
a. Explain how you will network to understand the organisation better and to build
relationships within the organisation.
b. What benefits can you provide for your team by networking?
Question 3
Lyn and Lucia approach you about the option of job sharing. Lyn would like to work Monday,
Tuesday and Wednesday and Lucia would like to work Thursday and Friday. Lyn breaks
down in tears and reveals to you the immense stress she is under at work and home. Lucia
explains how they would be more productive and happier if they could job share at
BuySmart.
a. How do you respond to Lyn and Lucia to show your understanding of the situation
and the perceived difficulties they each face?
b. Collect a diversity or Anti-discrimination or EEO policy and include it in the
appendices of your assessment. You will assume that this policy is BuySmart’s. From
this policy what requirements must you be mindful of in dealing with the situation?
What behaviours should you exhibit as a Supervisor to lead by example?
8 LA019842 Assessment 1, BSBLDR402 Ed 1
© New South Wales Technical and Further Education Commission, 2015 – Research Paper Writing Help Service (TAFE NSW – WSI), Version1, December 2015 – Research Paper Writing Help Service
c. What actions should you take to create and maintain the trust and confidence of Lyn
and Lucia?
d. Identify and analyse the key issues with Lyn and Lucia. In your analysis, ensure you
include issues with the culture of the organisation that need to be addressed.
e. If the job share arrangement is approved, what processes can you implement to
ensure the success of Lyn and Lucia’s job sharing? (Here you are identifying
solutions to avoid problems.) Additionally, who can you consult with to improve your
outcomes?
f. How would you regularly review and monitor the success of the job sharing
arrangement?
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