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HRM 300 FINAL EXAM-Quality management is an organizational commitment to continuous process of improvement

1. Quality management is an
organizational commitment to continuous process of improvement that expands the
definition of customer to include everyone involved in the organization.

True

False

2. Health insurance and retirement plans are examples of voluntary benefits.

True

False

3. A SWOT analysis is a process for determining an organization’s core
competency.

True

False

4. The Age Discrimination in Employment Act of 1967 protects only employees
over 55 years of age from discrimination.

True

False

5. Affirmative action is a practice in organizations that includes actively
seeking, hiring and promoting women and minorities to correct past
discriminatory injustices.

True

False

6. Career development has a shorter time focus than employee development.

True

False

7.The
Privacy Act of 1974 requires federal government agencies to allow anyone to
have access to individual personnel files and there is no individual consent
needed.

True

False

8. Three basic methods of job evaluation are currently in use: ordering,
classification, and point methods.

True

False

9. HRM activities are mildly affected by what occurs outside the organization.

True

False

10. The fact that organizations are no longer constrained by national borders
illustrates that the world has become a global village.

True

False

11. The bulk of cross-cultural training is language training.

True

False

12. Continuous improvement programs aim at constantly improving the quality of
products and services.

True

False

13. The Fair Compensation Wages Act passed in 1963 and mandates that
organizations compensate men and women doing the same job in the organization
with the same rate of pay.

True

False

14. Probably one of the most complex functions of international human resource
management is the design and implementation of an equitable compensation
program.

True

False

15. Most organizations take a ‘melting pot’ approach to diversity.

True

False

PART II: Complete the following multiple choice questions. Please highlight
your answer selection.|
For example: An apple is a…..

a. Fruit
b. Vegetable
c. Poultry
d. Starch

16. Which of the following is not a key ingredient to design an effective team
appraisal system?

a. Measure
individual performance, not team performance.
b. Measure both team and individual performance.
c. Tie team results to organizational goals.
d. Begin with the team’s customers and its work process to satisfy customers’
needs.

17. Performance-based rewards are considered to be:

a. incentive systems
b. piecework pay plans
c. both a and b
d. only a

18. HRM typically provides which of these types of training to temporary
employees?

a. Orientation.
b. Retirement planning.
c. Benefits options.
d. Career management.

19. Which of the following describes the “Strategy” phase of the strategic
planning process?

a. Determining what business the organization will be in.
b. Setting goals and objectives.
c. Determining how goals and objectives will be
attained.
d. Determining what jobs need to be done and by whom.

20. Studies on the benefits of job enrichment as a reward are inconclusive on
which of these dimensions?

a. Productivity.
b. Turnover costs.
c. Employee commitment.
d. Employee satisfaction.

21. During a job analysis, which of these tasks are performed?

a. Promotion patterns and succession plans are identified.
b. An estimation of the labor supply is verified.
c. Duties and responsibilities of a job are matched with pay grades.
d. Skills, knowledge and abilities necessary to
perform a job are determined.

22. Which of the following is the most widely used individual incentive plan?

a. Piecework plan
b. Scanlon plan
c. Merit pay
d. Competency-based plan

23. Jason, a satellite architect, accepted an overseas assignment for his
company when the company agreed to provide a car and chauffeur, a beach villa,
a sailboat, and a lump sum payment of $600,000. What kind of pay factor was
used?

a. base pay.
b. differentials.
c. bonuses.
d. incentives.

24. Lee, an account manager for a large IT provider, has set his quota for next
year 20% higher and decided to improve customer satisfaction quality by 10%.
What MBO step was Lee performing?

a. Goal setting.
b. Monitoring.
c. Performance evaluation.
d. Formal review.

25. How has technology changed HRM practices?

a. Recruiting using the web generates smaller, more focused applicant pools.
b. Employee training is often delivered on demand
rather than through scheduled courses.
c. Electronic resumes take more time to evaluate than paper resumes.
d. Nearly 20% of HR managers are involved in surveillance o

1. Cultural sensitivity is most
often taught to employees before overseas assignments through which of these
techniques?
a. Lectures, movies.
b. Video recordings and embassy
tours.
c. Interactive simulations and
lectures.
d. Role
playing, simulations, and meeting former international assignees.

2. External HRM influences are
categorized into the general areas of……

a. dynamic environment
b. labor unions
c. governmental legislation
d. all of the above

3. Which of the following is not true regarding employee training?
a. It focuses
on future jobs in the organization.
b. It is present-day oriented.
c. It focuses on individuals’
current jobs.
d. It is a learning experience.

4. Charles, director of training for
a large organization, is looking at the completion rates for the annual
clerical training program that is required for promotion to advanced clerical
worker. The information presented shows figures for these groups of employees:
Caucasian; Hispanic; African American; Asian; Other. What kind of HR report is
Charles studying?
a. ADA audit.
b. EEO audit.
c. Indoctrination analysis.
d. Culture/language readiness.

5. The selection process may include
all of the following steps, except:
a. background
investigation.
b. screening interview.
c. application form.
d. medical history evaluation.

6. The invisible barrier that blocks
females and minorities from ascending into the upper levels of an organization.

a. glass shielding
b. glass ceiling
c. minority overhead
d. glass discrimination

7. Successful recruiting efforts are
indicated by all of these outcomes, except:
a. turnover
increases.
b. training costs go down.
c. more job seekers know about
available jobs.
d. the applicant pool is
increasingly diverse.

8. Who should make the actual hiring
decision?
a. The HR manager
b. The general manager
c. The manager in the department where the vacancy exists.
d. The recruiter
9. Meeting with a group of employees
to collectively determine what their job entails.

a. job evaluation method
b. group interview method
c. analysis evaluation
d. group evaluation
10. The varied personal
characteristics that make the workforce heterogeneous.

a. workforce diversity
b. rightsizing
c. globalization
d. contingent workforce

11. As the assistant of the HR
manager, you are updating and rewriting the employee handbook. Which of the
following is not a key ingredient of an effective employee handbook?
a. The employee handbook should be
pertinent to employees’ needs.
b. The employee handbook should
provide quick and easy answers to questions about benefits and employment policies.
c. The employee handbook should set
the parameters within which employees are expected to perform.
d. The employee
handbook should make clear to employees that their job is secure as long as
they meet performance standards.

12. Maizie, a charge nurse in a
large hospital, is frustrated with a phone call. She is thumbing through Joe’s
file, looking for a patient consent signature before she can answer questions
from Joe’s secretary, “How is Joe?” What health issue is relevant to Maizie’s
predicament?
a. Traditional.
b. HMO.
c. PPO.
d. HIPAA.
13. Process of discovering potential
candidates for actual or anticipated organizational vacancies.

a. recruiting
b. staffing
c. internal search
d. employee referral
14. Which of the following is not
a step in a job analysis process?

a. Understand the purpose of
the job analysis
b. Understand the roles of the
jobs in the organization.
c. Benchmark positions
d. Determine the pay level
of jobs

15. Which of the following is the arm of the federal government empowered to
handle discrimination in employment cases?

a. Fair Employment Commission
b. Fair Labor Standards Commission
c. Equal Employment Opportunity Act
d. Equal
Employment Opportunity Commission

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