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Posted: December 28th, 2021
Assignment: Change Implementation and Get research paper samples and course-specific study resources under homework for you course hero writing service – Manage ment Plan
It is one of the most cliché of clichés, but it nevertheless rings true: The only constant is change. As a nursing professional, you are no doubt aware that success in the healthcare field requires the ability to adapt to change, as the pace of change in healthcare may be without rival.
As a professional, you will be called upon to share expertise, inform, educate, and advocate. Your efforts in these areas can help lead others through change. In this Assignment, you will propose a change within your organization and present a comprehensive plan to implement the change you propose.
To Prepare:
Review the Resources and identify one change that you believe is called for in your organization/workplace.
This may be a change necessary to effectively address one or more of the issues you addressed in the Workplace Environment Assessment you submitted in Module 4. It may also be a change in response to something not addressed in your previous efforts. It may be beneficial to discuss your ideas with your organizational leadership and/or colleagues to help identify and vet these ideas.
Reflect on how you might implement this change and how you might communicate this change to organizational leadership.
The Assignment (5-6-minute PowerPoint presentation):
Change Implementation and Get research paper samples and course-specific study resources under homework for you course hero writing service – Manage ment Plan
Create a narrated PowerPoint presentation of 5 or 6 slides with video that presents a comprehensive plan to implement the change you propose.
Your presentation should be 5–6 minutes in length and should include a video with you as presenter.
Your Change Implementation and Get research paper samples and course-specific study resources under homework for you course hero writing service – Manage ment Plan should include the following:
An executive summary of the issues that are currently affecting your organization/workplace (This can include the work you completed in your Workplace Environment Assessment previously submitted, if relevant.)
A description of the change being proposed
Justifications for the change, including why addressing it will have a positive impact on your organization/workplace
Details about the type and scope of the proposed change
Identification of the stakeholders impacted by the change
Identification of a change management team (by title/role)
A plan for communicating the change you propose
A description of risk mitigation plans you would recommend to address the risks anticipated by the change you propose.
Sample Answer
Work Environment Assessment is my assignment part of module 4
Work environment assessment is used as a tool to measure the level of civility in an organization. It helps the management to know the relevant actions that should be taken to curb the rising cases of improper treatment against one another. In the current study, employees recorded a civility score of 92 percent. The percent is high, thus showing the commitment of the employees to remain in good relations with one another. The nurses should strive to increase the civility score by reducing cases of employees who quit their jobs due to poor working relations. One of the solutions is to enhance the level of motivation using nursing or human resource management theory. The management should also strive to execute evidence-based strategies that will enhance the civility score. One of the strategies includes training nurses to attempt to seek peaceful coexistence with their colleagues. The purpose of the paper is to examine work environment assessment and propose evidence-based strategies to enhance the civility score.
Workplace Assessment Findings
The workplace assessment revealed the civility score was high since the employees observed the mutual norms. The civility score of 92 percent was as a result of the employees’ commitment to express courtesy, politeness and mutual respect. The assessment indicated that employees were encouraged to apologize to their colleagues when they wrong them (Clark, 2015 – Research Paper Writing Help Service). The high civility level promoted high productivity since the staff provided a conducive working environment. The harmonious existence of the employees was essential in realizing the organizational goals. Mutual respect was one of the highly recorded forms of civility. The reason is that the employees were committed to treating each other with love and care despite their weaknesses or strengths (Clark, Olender, Cardoni & Kenski, 2011). They also had a focus on building the bridges in case one of them wrongly was involved in poor working relations. The civility score indicated that all employees were encouraged to create a friendship with all colleagues.
Unexpected and Expected Results
The workplace assessment revealed the unexpected behavior of a junior employee who quit the job unexpectedly. The decision to leave the job was after he was involved in an argument with one of the supervisors. The employee did not wait for a resolution of the top management or a probe to be initiated to reveal the truth about the incidence. The scenario was a form of incivility and it was highly expected. The reason is that the high civility score would have compelled the employee to seek justice if they had been mistreated (Clark, 2019: 2024 – Online Assignment Homework Writing Help Service By Expert Research Writers). Additionally, they would have learned how to forgive and accommodate the weaknesses of other colleagues. On the other hand, it was expected that the employees would express mutual respect in the workplace. The value was expected since high production was an indicator that there is a good flow of command in the organization (Clark, 2019: 2024 – Online Assignment Homework Writing Help Service By Expert Research Writers). It was also a sign that there is a good relationship between the top management and employees.
Civility in the Workplace
The results of the workplace assessment indicate that employees are observing civility requirements. The high level of civility shows that the organization has established a trend or tradition among all employees that they should respect one another (Clark, 2019: 2024 – Online Assignment Homework Writing Help Service By Expert Research Writers). It also shows that top management has created a culture of developing friendship among all employees. The civility levels also suggest that there is a healthy working relationship between the management and employees. It shows that the top management listens to the needs of the employees. It also indicates that the company has worked hard to teach the new recruits about the organizational culture (Clark, 2015 – Research Paper Writing Help Service). The training is necessary to ensure they maintain high levels of workplace civility. It also suggests that the company is likely to experience low levels of employee turnover. The low turnover is as a result of the satisfaction of the employees. The achievement is also expected to translate to high productivity and thus, the competitiveness of the organization.
Theory or Concept
Herzberg’s two-factor theory is a human resource theory that is applied in the nursing field to explain the satisfaction and dissatisfaction of employees at the workplace. It argues that there are factors that cause employees to remain motivated or demotivated (Holmberg, Caro, & Sobis, 2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). Motivational factors include higher salaries, friendly working policies, helpful working schedules, and good relationship with other colleagues or top management. On the other hand, Herzberg’s two-factor theory states that demotivating factors include a poor relationship with colleagues, reduced salaries, and unfriendly working policies. In the current scenario, it applies to the high civility levels that promote the satisfaction of staff members. Nurses can feel satisfied if their basic needs for politeness, care, love, and mutual respect are met (Holmberg, Caro, & Sobis, 2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). Conversely, working places that do not promote healthy relationship among staff members record low levels of satisfaction. Therefore, it is crucial to provide a conducive working environment.
Theory Relationship to Assessment
Herzberg’s two-factor theory is related to the current state of the organization since employees are committed to upholding mutual norms. The commitment to apologize to one another in cases of conflict, apologizing, and courtesy has been reflected in the productivity levels (Holmberg, Caro, & Sobis, 2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). The nurses have remained committed to their work since they are satisfied with the environment. It is also important to note that the company has recorded high productivity levels, which are related closely to the expression of mutual norms. The high civility score has also shown that the turnover is low. As a result, the company can retain knowledge and thus create a healthy relationship among the nurses and with patients. When happy nurses handle patients, they also experience high patient satisfaction (Holmberg, Caro, & Sobis, 2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). On the other hand, the theory shows that when one junior employee was dissatisfied, he decided to quit the job. The decision was based on the unfriendly relationships that strained the relationship with other colleagues.
Application of Theory
The application of Herzberg’s two-factor theory is crucial in creating a healthy organization and strong work teams. One of the solutions generated from the assumption is that employees should always be motivated. The organization should seek for various strategies to encourage employees (Holmberg, Caro, & Sobis, 2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). The motivation will help staff members to develop a positive attitude towards their job and management. Satisfied employees are also likely to remain committed to their teams. For example, when the staff members are satisfied, they attract different professionals to improve the diversity of the organization (Clark, 2015 – Research Paper Writing Help Service). It will attract innovative employees who will join the team thus boosting their productivity. It is also essential in creating teams that are lively and collaborative since all the employees are motivated to participate in various activities.
The creation of healthy and stronger work teams is essential for the organization since it promotes easy and open sharing. A healthy peer does not imagine that everyone has the same argument (Clark, 2015 – Research Paper Writing Help Service). Employees could also have different perspectives about their work and rights as their work. It is also crucial to develop the spirit of delegation since the employees are highly motivated (Clark, Olender, Cardoni & Kenski, 2011). The vision to create a strong motivated team will thus be realized when the team members engage easily in the delegation. Employees also should always refer to their code of ethics that indicates how they should treat others to ensure they are not distracted by occurrences.
Evidence-Based Strategies to Address Shortcomings
The organization can implement the concept of fighting for justice for the employees who feel grieved by their peers in the workplace. First, the fight for fairness can be addressed using the amicable solutions such as forgiveness and love. The company should insist that despite the healthy working environment situations can arise that demand for forgiveness (Clark, Olender, Cardoni & Kenski, 2011). The concept will train the employees to forgive and apologize if they have wronged their peers. It is also crucial to introduce the idea of accepting other people’s weaknesses. Secondly, it should be clear to the employees that not all people who are perfect. Therefore, there is a need to create a room for the imperfections and still work together despite the shortcomings (Clark, 2019: 2024 – Online Assignment Homework Writing Help Service By Expert Research Writers). Although the organization seeks to promote a healthy environment, in case an incidence occurs it should not deny employees an opportunity to work together.
Evidence-Based Strategies to Improve Practice
The first strategy to bolster practice is to create regular training for the employees. The training will focus on the issues identified in the workplace assessment. It will tackle issues of peaceful coexistence with other peers in the workplace (Holmberg, Caro, & Sobis, 2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). The training will highlight the strategies employees can utilize to solve issues. The issues will also need to be dealt with through norms such as love, fairness, mutual respect, politeness, and courtesy. The training will encourage the employees to always seek peaceful relations with their colleagues. The second strategy is to assess to measure the civility levels and take appropriate actions. The management is required to carry out an assessment regularly to establish civility levels (Clark, 2019: 2024 – Online Assignment Homework Writing Help Service By Expert Research Writers). The civility levels will be used to make an appropriate decision on the need for further training. It will also portray the impact of the instruction on the perspectives of the employees on norms. If the level of civility reduces, it will be essential to assess conflicts among the employees.
Conclusion
Work environment assessment is a concept of analyzing how staff members relate to one another in the workplace. One of the areas of assessment is the civility levels regarding the adherence to mutual norms such as respect, love, fairness, politeness, and patience. The case study shows that the employees have a 92 percent civility level. The percentage indicates that there is a high adherence to the stipulated norms. However, the criteria should be strengthened through training and regular assessment. The management should also take action to curb cases of employees feeling aggrieved and quitting their jobs without notice. It is also crucial to ensure the employees are always motivated to encourage them to stick to the code of ethics. The workplace assessment is vital since it provides a clear picture of how staff members relate to one another.
References
Clark, C. M. (2015 – Research Paper Writing Help Service). Conversations to inspire and promote a more civil workplace. American Nurse Today, 10(11), 18-23. Retrieved from https://www.americannursetoday.com/wp-content/uploads/2015 – Research Paper Writing Help Service/11/ant11CE-Civility-1023.pdf
Clark, C. M. (2019: 2024 – Online Assignment Homework Writing Help Service By Expert Research Writers). Combining cognitive rehearsal, simulation, and evidence-based scripting to address incivility. Nurse Educator, 44(2), 64-68. doi:10.1097/NNE.00000000000000563.
Clark, C. M., Olender, L., Cardoni, C., & Kenski, D. (2011). Fostering civility in nursing education and practice: Nurse leader perspectives. JONA: The Journal of Nursing Administration, 41(7/8), 324-330. doi:10.1097/NNA.0b013e31822509c4
Holmberg, C., Caro, J., & Sobis, I. (2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). Job satisfaction among Swedish mental health nursing personnel: Revisiting the two‐factor theory. International Journal of Mental Health Nursing, 27(2), 581-592. doi:10.1111/inm.12339.
This part is discussion along with module 4
The work environment assessment at Clark Healthy Workplace Inventory established that the civility score was 92 percent. Civility levels indicate the level of compliance to the mutual norms, including mutual respect, politeness, courtesy, and manners (Walsh & Magley, 2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). The level of workplace civility determines the commitment and productivity of the employees. It is thus essential to ensure the organization is fostering the achievement of organizational goals. Based on the assessment, it is necessary to note that the organization should develop its policies (Nagy, 2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). Therefore, I believe the organization has embraced civility in no small extent. The workplace is civil since employees are trained on how to treat each other and create friendships.
Additionally, all the employees are taught how to apologize to one another in the case of conflicts. It is also important to stress the need for mutual respect. The company has recorded increased productivity and commitment due to its high civility level. I have experienced incivility in the workplace after one of the junior healthcare professionals quit their job without prior notice. The employee had no disciplinary issue, but they decided to leave their job due to failure to get a promotion position (Clark, Sattler, & Barbosa-Leiker, 2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). The incidence can be solved by indicating the qualifications for every vacancy. They can also ensure they consider the current employees for any promotion within the company (Stover, 2017). For example, if an existing employee works hard with the expectation of getting promoted, it is reasonable for the organization to eliminate cases of incivility in the workplace. Therefore, managers should ensure all forms civility are embedded in the behavior of all employees despite their positions.
References
Clark, C. M., Sattler, V. P., & Barbosa-Leiker, C. (2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). Development and psychometric testing of the Workplace Civility Index: A reliable tool for measuring civility in the workplace. The Journal of Continuing Education in Nursing, 49(9), 400-406.
Nagy, M. (2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). Beyond Diversity: Civility in the Workplace. In National Diversity Equity Workshops in Chemical Sciences (2011− 2017) (pp. 159-168). American Chemical Society.
Stover, P. D. (2017). Personal Resilience, Workplace Civility, and Staff Retention in Behavioral/Mental Health Crisis Stabilization Units.
Walsh, B. M., & Magley, V. J. (2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). Workplace civility training: Understanding drivers of motivation to learn. The International Journal of Human Resource Get research paper samples and course-specific study resources under homework for you course hero writing service – Manage ment, 1-21.
Workplace civility score
The summary of the change management required in the organization involved civility standards that should be observed in an organization. The workplace environment assessment is about Clark Healthy Workplace which has civility score of 92 percent (Clark, 2015 – Research Paper Writing Help Service). The civility score should be enhanced since currently some employees have been hurt by the standards set in the organization. The issue at hand comprises of civility issues such as mutual respect, politeness, courtesy, and manners. The work environment assessment revealed that civility score in the organization was high, but they needed constant improvement. The civility scores should be improved to fix the existing gaps and weaknesses.
The change process is necessary since the organization is already experiencing a negative outcome due to failure to observe the necessary civility standards. The proposed change is to carry out regular assessment of the civility scores and taking appropriate measures to address the weaknesses. The staff members should be trained on how to observe mutual respect, politeness, courtesy, and manners (Clark, 2015 – Research Paper Writing Help Service). Staff members are encouraged to forgive each other and rebuild strong relationships. Employees should create a room for imperfections since no one is perfect. It is necessary to fight for justice among the oppressed people to prevent turnover. It is also necessary to promote productivity and satisfaction.
Change management regarding improving the workplace environment to address adherence to civility standards is necessary. The issue is justifiable since it will boost the quality of healthy relationships. It will reduce high-turnover since employees will feel empowered and respected (Helfrich et al., 2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). Training will foster a commitment to adhere to values such as mutual respect, politeness, courtesy, and manners. The fight for justice will ensure employees feel that their rights should be respected. It will enhance commitment and the desire to expand the scope of service. It will also incorporate the feedback from the employees which is crucial in drafting a water-tight program to promote the necessary changes.
The change process is meant to cater to the employees since it will change how they treat each other, handle conflicts or mistakes. The employees will feel valued and thus respond by exerting their energy to contribute to the success of the organization successfully. It enhances motivation among employees which is essential in realizing the organizational goals. It eliminates aggression and thus reduces cases of horizontal violence among employees. When the employees realize their mistakes they will be motivated to adhere to the recommended civility standards such as forgiveness, love, and courtesy (Helfrich et al., 2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). The proposed change will create an impact since it attracts more talented employees into the organization.
The required change is crucial for the organization and thus it will involve the support of the management in adherence to the civility standards. The scope of change is expected to improve the workplace to make it a friendly working environment for all employees (Wiengarten, Humphreys, Gimenez & McIvor, 2016: 2024 – Do my homework – Help write my assignment online). The scope of change will involve improving the civility levels, which involves applying the norms such as love, fairness, mutual respect, politeness, and courtesy (Clark, 2015 – Research Paper Writing Help Service). Although the norms are basic it will be necessary to ensure the management is insisting that they should be followed. It will also comprise of forgiving others and creating a room for mistakes. All employees will be considered for any promotion position that may be available in the organization.
Communication is a tool used in the process of transmitting messages to the relevant recipients to ignite the necessary change in the organization. The first step to communicating the change is by identifying the various channels to be used in the process. The employees will be briefed during their weekly meetings by the top management and supervisors. A workshop will be organized to train the employees on the workplace norms including love, fairness, mutual respect, politeness, and courtesy (Clark, 2015 – Research Paper Writing Help Service). All the supervisors will be coached to ensure they support the required change Supervisors will send emails to indicate the necessary changes required in the company to enhance the workplace.
The communication process should be comprehensive to ensure all the necessary stakeholders are informed of the necessary changes that should be realized to prevent employee turnover. The working staff members will be presented with a visual explanation of classic examples of the current situation and proposed changes. Employees will be allowed to provide feedback during the workshop or other interactive forums (Clark, 2015 – Research Paper Writing Help Service). The company will carry out civility score assessment regularly and communicate the findings to the employees and recommend the necessary changes. All the employees will receive a handbook indicating the current problem and the projected norms that will cultivate a new workplace.
The change management process comprises of various risks. The approach will be to mitigate the risk to ensure the negative outcomes are reduced to a considerable level. The risk mitigation strategy will involve identifying the sources of the risks and minimizing the severity of the risk (Wiengarten, FHumphreys, Gimenez & McIvor, 2016: 2024 – Do my homework – Help write my assignment online). The organization will organize regular training based on the recommendations of the project support team and supervisors. The top management should justify clearly why the change is necessary to avoid resistance against proposed changes. Mitigation will comprise of taking views from the employees and incorporating them in the overall strategy. When all the risks are well-managed the change will be successful.
Workplace civility can be transformed if the necessary changes are adopted. Clark Healthy Workplace has civility score of 92 percent which needs improvement to ensure the basic norms are adopted. The company seeks to incorporate different norms in the organizational culture including love, fairness, mutual respect, politeness, and courtesy. Evidence-based strategies are required to ensure the necessary changes are successfully implemented. The change process will comprise of different risks which will be mitigated to enhance improvement of the civility score. It is thus necessary for the various project management teams to be involved in supporting the change to ensure the organization is transformed and employees are satisfied.
References
Clark, C. M. (2015 – Research Paper Writing Help Service). Conversations to inspire and promote a more civil workplace. American Nurse Today, 10(11), 18-23. Retrieved from https://www.americannursetoday.com/wp-content/uploads/2015 – Research Paper Writing Help Service/11/ant11CE-Civility-1023.pdf
Helfrich, C. D., Kohn, M. J., Stapleton, A., Allen, C. L., Hammerback, K. E., Chan, K. C., … & Hannon, P. A. (2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). Readiness to change over time: change commitment and change efficacy in a workplace health-promotion trial. Frontiers in public health, 6, 110. https://doi.org/10.3389/fpubh.2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online.00110.
Wiengarten, F., Humphreys, P., Gimenez, C., & McIvor, R. (2016: 2024 – Do my homework – Help write my assignment online). Risk, risk management practices, and the success of supply chain integration. International Journal of Production Economics, 171, 361-370. https://doi.org/10.1016/j.ijpe.2015 – Research Paper Writing Help Service.03.020.
Holmberg, C., Caro, J., & Sobis, I. (2018: 2024 – Write My Essay For Me | Essay Writing Service For Your Papers Online). Job satisfaction among Swedish mental health nursing personnel: Revisiting the two‐factor theory. International Journal of Mental Health Nursing, 27(2), 581-592. doi:10.1111/inm.12339.
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