Posted: May 13th, 2018

BAM562 final exam

Multiple
Choice Questions(Enter your answers on the enclosed
answer sheet)
1.
When devising goals for his team to achieve, which of the following points
should Kevin
consider most important?
a.
Organizational goals
b.
His career goals
c.
Individual abilities
d.
Internal politics
e.
Employee goals

2.

___ resources refer to the machines used during the manufacturing process.
a.
Technology
b.
Monetary
c.
Capital
d.
Raw material
e.
Hardware

3.
Ben is a manager at
Transit Logistics,a
logistics companyinvolved
in transportation and stor
age. He isin
charge of monitoring the schedules of the truck drivers who transport the goods.In
this scenario, the capital
resource of the organizationis the ___________

a.
work-schedule
b.
transported goods
c.
trucks
d. drivers
e.
Ben
4.which of the following situations demonstrates effectiveness but not
efficiency?
a.
Workers at M NS
worked overtime for two weeks,but wereunable
to achieve the ir target
prod uction.
b.
Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage rs at MNS aimed
to complete a particular project by August,
but only
completedit
in September.
c.
The manager told
Stella to do a report, even though Ray was better qualified for the
task.However,Stella managed it successfully.
d.
Following a number of
layoffs,Gianna’s team
was very demotivated and hence the
performance of the department suffered.
e.
M NS aimed to
complete construction of the new plantin two weeks, but a workers’
stri ke delayed
construction.

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5.
Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage rial efficiency
is the proportion of total organizational resources that contribute to
productivity during the manufacturing process. The this proportion,the more
___
the manager.
a.
higher; inefficient
b.
higher;efficient
c.
lower;effective
d.
lower;efficient
e.
higher; ineffective
6. Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage ment principles are considered to be universal
because ________
a.
production processes
and strategies remain the same across organizations
b.
employees in all
organizations have the same skill sets
c.
all organizations
have the same organizational hierarchy
d.
the principles of
planning, organizing, influencing,and controlling are the same across
organizations
e.
organizational goals and methods do not change from organization to organization
7.
Nathan is the plant
manager for Arwen Manufacturing. Though he does not work hands-on on
the manufacturing process,he needs to know the ins and outs of the processes, so that he can
guide his employees effectively and step in to help if necessary. According to Katz, this involves
developing Nathan’s skills.
a.
technical
b.
moral
c.
conceptual
d.
human
e.
interpersonal
8. In an organization,task-related
activities include _______
a.
empowering others to
solve problems
b.
consulting when
making decisions
c.
providing recognition
for achievements and contributions
d.
encouraging
innovative thinking
e.
short-term planning
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9. skills are
very important to managers at the lower,middle and top levels.
a.
Human
b.
Conceptual
c.
Technical
d.
Tactical
e.
Strategic
10. Which of the following is the
correct representation of the stages in a career?
a.
Exploration;Maintenance; Establishment; Decline

b.
Establishment;
Exploration; Maintenance;Decline
c.
Establishment;Plateauing; Exploration;
Maintenance
d.
Establishment;
Maintenance; Plateauing; Decline
e.
Exploration;Establishment;Maintenance;Decline
11.People in the stage
may find it difficult to maintain prior performance levels,perhaps
because
they have lost interest in their careers or have failed to keep their job
skills up-to-
date.
a.
decline
b.
establishment
c.maintenance

d. exploration
e. plateauing
12.
Under classicalmanagement theory, comprehensive
analysis of management concerns the
management function as a whole.The primary contributor to this category was _______
a.
Frederick W.Taylor
b.
Frank Gilbreth
c.
Ludwig von
Bertalanffy
d.
Henry L. Gantt
e.
Henri Fayol
13.
F.W.
Taylor’s approach
was unpopular with workers and unions because they feared that
reengineering their jobs would lead to ______
a. an increase in quality
b. a decrease in productivity

c. lower piecework rates
d. longer work days
e. workers losing their jobs
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14. The Gilbreths aimed to increase worker efficiency by ___________
a.
encouraging teamwork
rather than individual work
b.
reducing the number
of movements taken to accomplish a task
c.
enforcing minimum criteria for the types of
workers hired for a job
d.
instituting the piece-rate system for
remuneration
e.
understanding what
motivates employees to complete a task
15.
Gantt believed in
worker compensation
that corresponded
to production through the piece
rate system, as well as the system when production exceeded the quota.
a. interest
b. pension
c. staggered
d. bonus
e. profit
16.
One of the general principles of management explained by
Fayol is”unity of command.” What
does this principle mean?
a.
All
employees should be treated as equally as
possible.
b.
All
workers should be given the same orders by managers.
c.
The interests of one
person should take priority over the interests of the organization.
d.
Workers should
receive orders from only one manager.
e.
The entire
organization should be moving toward a common objective.
17.
Each manager in an
organization possesses certain amounts of authority. For example, the
president possesses the most authority; the first-line supervisor, the least.According to Fayol,
th is is known as _______

a.
scalability of tenure

b.
unity of command
c.
the scalar chai n
d.
decentralization
e.
esprit de corps
18. The purpose of the bank wiring observation room experiment,which is one of the phases of
the Hawthorne studies, was to analyze _________
a. theimpact
of social relationshipsin a work group
b. the most basic movements necessary to achieve a task
c. the impact of scientifically designed jobs on worker efficiency
d. system improvements through task-scheduling innovation
e. the impact of unity of command in terms of productivity
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19.The Hawthorne Studies sparked the ,a people-oriented approach to management in
which the interaction of people in
organizations is studied to judge its impact on
organizational success.
a.
behavioral study
movement
b.
humanrelations movement
c.
motion studies initiative
d.
scientific management
movement
e.
“one best way”model

20.A humanis
an example of a(n) system. Constant interaction with the environment
influences the person’s state of
existence and future.
a.
conditional
b.
static
c.
inert
d.
closed
e.
open
21.
Which of the following statements is true about corporate social responsibility?
a.
It is the managerial
obligation to abide to societal laws when pursuing organizational
goals.
b.
It is the managerial obligation to cater to the needs of the
stockholders, while abiding
by the laws of the society.
c. It is the managerial obligation to ensure ethical decision-making in an
organization to
benefit its customers.
d.
It is the managerial
obligation to ensure the accountability of certain individuals in an
organization through mechanisms that try to reduce or eliminate the
principal-agent
problem.
e. Itis
the managerial obligation to take action
that protects and improves both the
welfare of society as a whole and the interests of
the organization.
22. Organizing for social responsibility activities entails _______
a.
making things happen
as they were planned to happen
b.
establishing for all
organizationalresources
logicaluses that
emphasize the attainment
of the organization’s social objectives
c.
determining how the
organization will
achieve its social responsibility objectives
d. guiding the activities of organization members to help attain the
organization’s
social
responsibi I ity objectives
e.
determining and
reporting progress in the attainment of social responsibility objectives
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23. is defined
as the management process of guiding the activities of organization
members to help attain organizational objectives.
a.
Organizing
b.
Influencing
c.
Controlling
d.
Planning
e.
Implementing
24.
Which of the
following activities performed by an organization indicates that it is
conducting a
social responsibility measurement in the socialinvestment
area?
a.
Puttingin money and human resources to solve community social problems
b.
Conducting studies to
pinpoint social problems
c.
Ensuring worker
safety
d.
Participating in long-range community planning
e.
Dealing fairly with employees and
customers
25.Individuals following the _______________________act in a way that results in the
greatest good for the
greatest number of people.
a.
golden rule
b.
deontological principle
c.
Kantian principle
d.
utilitarian principle
e.
virtue ethics
principle
26.
Which of the
following actions suggests that an individualis following Kant’s categorical
imperative?
a.
Actingin a way you would expect others to act toward you.
b.
Acting in a way that
the action taken under the circumstances could be a universal law
of behavior.
c.
Acting in a way that
results in the greatest good for the greatest number of people.
d.
Taking actions that
abide by the laws of the state.
e.
Taking actions that
would be viewed as proper
by a disinterested panel of professional
peers.
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27.
Brenda works as an
accountant in a software firm. She notices that the company has inflated
its balance sheet to show profits, when in reality it is under loss. Brenda
reports this
inconsistency to the CFO and then to the local authorities, when the CFO
refused to take
action. Which
of the following explains Brenda actions?
a.
Crowdsourcing
b.
Pharming
c.
Phishing
d.
Whistle-blowing
e.
Shoulder surfing
28. Which of the following is true
regarding the majority and minority groups in an organization?
a.
The majority group
has more people than the minority group.
b.
The minority group
possesses decision-making power in most organizations.
c.
The majority group in
any organization lacks social status and acceptance.

d.
The minority group can have more people
than the majority group.
e.
The top management
constitutes a minority group that commands decision-making
power.
29. Which of the following is an
advantage of a diverse workforce?
a.
Decreased costs
b.
Decreased innovation
c.
Decreased market
share
d.
Less resi I ience to
change
e. Lower productivity
30.
Treating an issue,
person, or behavior unjustly or inequitably on the
basis of prejudices is
known as _______

a.
stereotyping
b.
discrimination
c.
tokenism
d.
xenocentrism
e.
ethnocentrism
31.
Perceptions about the
sexes based on what society bel ieves are appropriate behaviors for men
and women are _______

a.
indications of ethnocentrism
b.
a resu It of bicu Itural stress
c.
gender-role
stereotypes
d.
sources of pluralism
e.
instances of sexual
harassment
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32.
The approach to
cultural diversity that most closely parallels affirmative action policies is
the
___approach.
a.
golden rule
b.
righting-the-wrongs
c.
assimilation
d.
multicultural
e.
culture-specific
33. The multicultural approach _______
a. gives employees the opportunity to develop an appreciation for both
differences of
culture and variations in personal characteristics
b.
creates a homogeneous
culture that suppresses the creativity and diversity of views that
could benefit the organization
c.
pressures employees
who do not belong to the dominant culture to conform
d.
advocates shaping
organization members to fit the existing culture of the organization
e.
addresses past
injustices experienced by a particular group
34. In the area of diversity, controlling involves _______
a.
establishing task
forces or committees to explore issues and provide ideas
b.
carefully choosing
work assignments to support the career development of all
employees
c.
evaluating the extent
to which diversity goals are being achieved
d.
the evaluation
activities necessary to assess the diversity efforts
e. the selection of the diversity training programs
for the organization
35.In the stage,
managers are unaware of behaviors they engage in that are problematic
for members of other grou ps.
a. unconscious competence
b. controlled competence
c. conscious competence
d. conscious incompetence
e. unconscious incompetence
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36. The different types of organizationsin ascending
order of the extent of involvement in the
international arena are ______
a.
international,transnational,
domestic,mu
Itinational
b.
domestic,multi
national,transnationa
I, i nternationa I
c.
multinational,domestic, transnational, global
d.
domestic, international,mu Itinational,transnational
e.
transnational,
international,multinational,
domestic
37.
An organization that
has significant operations in more than one country,
disregards national
boundaries andis
guided by a common strategy from a corporation centeris a(n) ______
a.
transnational
organization

b.
global organization
c.
domestic organization

d.
multinational corporation
e.
international
corporation
38.
Which of the following is a characteristic of domestic
management?
a.
Widely disparate
economic conditions
b.
National markets
varyi ng greatly in popu lation and area
c.
Markets at different stages of theindustrial revolution
d.
People livingin similarvalue systems
e.
Different national sovereignties
39. The process of bringing
individuals who have been working abroad back to their home country
and reintegrating them into the organization’s home-country operations is called _______
a.
expatriation
b.
emigration
c.
immigration
d.
polycentrism
e.
repatriation
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40.International planning in the area of emphasizes
reaching organizational objectives
through the purchase of the
operating assets of another company in a foreign country.
a.
direct investing
b.
exporting
c.
license agreements
d.
importing
e.
joi nt venture
41.An international market agreement is ______
a.
an agreement between
an importer from one country and an exporter from another
b.
an arrangement among
a cluster of countries that facilitates a high level of trade among
these countries
c.
an agreement between
a multinational company and its franchisees in a number of
countries
d.
a joint venture
between two companies who want to enter markets in the other country
e.
an international
import deal between two countries
42.
A Canada-based shoe
manufacturing company in Malaysia has hired a Malaysian manager
to manage it, because the company’s CEO believes that the manager
will understand the
situation and manage the plant better than any foreign manager.This company is said to have
a(n) attitude.
a.
polycentric
b.
geocentric
c. gynocentric
d.
eth nocentric
e.
egocentric
43.
All of the English
teachers at Springfield High School jointly developed and agreed on the
standards that students must achieve in order to graduate to the next grade.
This is an
example of _____

a.
consensus
b.
intuitive decision
making
c.
rules of thumb
d.
bounded rationality
e.
groupthink
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44. Which of the following is the finalstepin the decision-making
process?
a.
Identify organizational objectives
b.
Gather feedback to
find out if the problemis solved
c.
Take action
d.
Select the most beneficial alternative
e.
Implement the
selected alternative
45. refers to
situations where the probability that a particular outcome will occur is not
knownin advance.
a.
Unrealistic optimism

b.
Heuristics
c.
Risk
d.
Hazard
e.
Uncertainty
46. refers to
the likelihood that an event or outcome will
actually occur.
a.
Ratio
b.
Surety
c.
Probability
d.
Bias
e.
Brainstorming
47. The phenomenon ofcompromising
the quality of a decision to maintain relationships within a
teamis referred to as ______
a. groupthink

b. scapegoating
c. crowdsourcing

d. brainstorming

e. doublethink

48. The nominal group technique of decision-making
begins with _______
a.
the entire group
discussing their ideas simultaneously
b.
group members writing
down individual ideas on the matter being discussed
c.
members writing theirideas on a board for all other members to see
d.
a secret ballot which allows members to support
their favorite ideas without fear
e.
members presenting theirindividual
ideas orally
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49.
Which of the following is true about strategy?
a.
Smaller organizations
are more precise than large organizations in developing
organizationalstrategy in order to meet their
goals sooner.
b.
Strategy is a general
plan developed to reach short-term goals.
c.
Organ izational
strategy focuses on the marketi ng and financial aspects of a busi ness.
d.
Strategy is actually
the end result of strategic planning.
e.
Research and
development are not a part of an organization’s strategy.
50. The last step in the strategic management process is _______
a.
establishment of an
organizational
direction
b.
strategic control
c.
strategy formulation
d.
strategy
implementation
e.
environmental analysis
51.
Lobbying efforts by
interest groups and progress on the passage of laws are examples of the
___ component of the
general environment.
a.
legal
b.
international
c.
technological
d.
political
e.
social
52.
Which of the
following strategy formulation tools was specifically developed to expand on the
BeG Growth-Share Matrix?
a.
The critical
questions analysis

b.
The GE Multifactor
Portfolio Matrix
c.
Environmental
analysis
d.
SWOT analysis
e.
Porter’s Model for I ndustry Analysis
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53.
The Razzmatazz Group of companies plans to launch a new flavor of crackers that
is distinct
and unusual.Which
of the following strategies is the company following to become more
competitive?
a.
Cost leadership
b.
Divestiture
c.
Focus
d.
Stability
e.
Differentiation
54. , the
fourth step of the strategic management process, is putting formulated
strategies into action.
a. Strategic control
b.
Strategy
implementation
c.
Strategic feedback
d.
Environmental
analysis
e.
Strategy formulation
55. ________is the ability
to provide the organizational resources necessary to implement a
strategy.
a. I nteracti ng ski II
b.
Monitoring skill
c.
Tactical skill
d.
Organizing skill
e.
Allocating skill
56.A firm’s ability to undertake an
action is referred to as _______
a.
competitor motivation

b.
competitor capability

c.
strategic ability
d.
competitor awareness
e.
differentiation
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57.
Which of the following plans focuses on organizational
situations that occur repeatedly?
a.
Intermediate plan
b.
Standing plan
c.
Single-use plan
d.
Budgetary plan
e.
Programmed plan
58.
A company announces
in a memo that smoking will not be allowed on the premises.This
statement is an example of a ______
a.
rule
b.
policy
c.
program
d.
program
e.
budget
59. Which of the following is a
planning device as
wellas a strategy
for organizational control?
a. Rule
b. Policy
c. Program
d. Procedure
e. Budget
60. The salesforce estimation
methodis a _________method
of sales forecasting.
a. qualitative
b. quantitative

c. focus group
d. hall test
e. survey
61.Sales during the ________stageis typically due to the need to replace a worn-out product.
a.
maturity
b.
introduction
c.
decline
d.
growth
e.
saturation
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62.
What can managers do to prevent products from entering
the decline stage?
a.
They can increase the
advertising
product.
b.
They can improve the
product quality.
c.
They can increase the
price of the product.
d.
They can reduce the
sales promotion.
e.
They can reduce the
product features.
63.
Which of the following is true regarding Gantt charts?

a.
Resource to be
scheduled is plotted on the horizontal axis
b.
Time is plotted on
the vertical
axis
c.
It is essentially a
bar graph
d.
Does not establ ish
real istic worker output standards
e.
Does not provide an
overview of the use of organizational resources
64. According to Fayol’s guidelines
for organizing resources, you should __________

a.
not use sanctions
against faults and errors
b.
make extensive use of
regulations and paperwork
c.
not link rewards to
performance
d.
recognize the unity
of command
e.
establish multiple
guiding authorities
65.Which of the following is one of
the three main components of the management system that
Weber termed a bureaucracy?
a.
A flat organ
izational structure
b.
Emphasis on the human
variable
c.
Close, personal
relations among organization members
d.
A clearly outlined
organizational hierarchy
e.
Minimum regulations
and paperwork
66.Traditionally, an organization chart isconstructed in form.
a.
Hyperbol ic tree
b.
Spider diagram
c.
Pyramid
d.
Radial tree
e.
Pie-diagram
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67.
According to the
contingency viewpoint to designing span of management,
the appropriate
span of management narrows when ________
a.
subordinates are
physically located close to one another
b.
subordinates are
carrying out simple functions
c.
subordinates’activities need to be synchronized
carefully
d.
the activities
performed by supervised individuals are similar
e.
the manager spends
little time on planning activities
68.
According to the
contingency viewpoint to designing span of management,
which of the
following situations would warrant a relatively wide span of control?
a.
Supervising a team of
factory workers sewing buttons onto shirts
b.
Managing a virtual
team of engineers spread across several countries
c.
Managing a highly
interdependent production team
d.
Supervising a team of
scientists engaged in complex research work
e.
Managing and
coordinating the activities of a marketing team
69.
In the context of
forces influencing formal structure, the customers and suppliers of the
management system, along with existing political and social structures
constitute the forces
inthe _______
a.
manager
b.
environment
c.
subordinates
d.
task
e.
activity

70. When properly designed, job descriptions
a.
encourage job sharing
among employees
b.
encourage the
application of socio-technical systems principles to the humanization of
work
c.
communicate job
content to employees
d.
encourage job
rotation among employees
e.
increase the number of tasks associated with the job
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71.
Which of the
following is NOT one of the four key dimensions for appraising manager
responsi bi I ity?
a.
Behavior with upper
management
b.
Behavior with other
groups
c.
Behavior with subordinates
d.
Personal attitudes
and values
e.
Behavior with stockholders
72. The most significant factorindetermining whether an organization will have staff personnel is
a. the nature of the products and service produced
b. the size of the organization
c. the type of industry
d. the degree of centralization in the organization
e. the qualifications of the workers
73. When staff personnel are viewed
as suppliers and line personnel as customers, staff personnel
are performing the role.
a. advisory
b. counseling
c. administrative
d. control
e. service

74. The three steps in the delegation
process are _______
a.
assign specific
duties, grant authority,and createresponsi
bi I ity
b.
assign responsibility,
create accountability, and assign specific duties
c.
create responsibility, grant authority,and promote acceptance
d.
assign specific duties, create responsibility, and promote acceptance
e.
create accountabi I
ity,promote
acceptance,and
faci litate performance
75. Which of the following is an advantage of delegation?
a.
It helps supervisors
to hide their professional inadequacies.
b.
It frees up the
supervisor to perform
other organizational tasks.
c.
It significantly reduces the amount of time taken
to complete a task.
d.
It provides employees
with a false sense of authority.
e.
It allows the supervisor to forgo personal responsibility for delegated tasks.
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76. A structuralchange
________
a. ensures appropriate functioning of technology
b. makes the change appealing to employees
c. works by changing controls thatinfluence organization members
d. increases the division of labor
e. develops the ski lis of the people
77.
The managerial grid proposes that various managerial
styles can be descri bed by a manager’s
concern for _______

a. customers and company
b. quantity and quality
c. production and people
d. power and acceptance
e. profit maximization and revenue maximization
78.
Which of the following is a key characteristic of the compromising strategy used to resolve
conflicts?
a. A solution that gives the parties part of what they wanted
b. Complex procedures for decision making
c. Strong win-win orientation
d. Use oflegitimate
power and authority
e. Low involvement of managers and supervisors
79.
To minimize the negative effects of the perceptualdifferences of receivers oninterpersonal
communication,managers
should ________
a. communicate
only when they have the total attention of the destination
b. try to send messages with precise meanings
c. use verbal communication
instead of visual communication
d. preferably communicate using casual terms and references
e. use low involvement channelsfor communication
80.
Which of the
following observations
is consistent with the”ten commandments of good
communication”?

a. Always plan communications with the pastin mind.
b. Convey as much information as possiblein each communication.
c. Focus more on the content than the overtones in communication.
d. All communications should be planned by the sender alone.
e. Avoid
communication if the receiver cannot perceive it correctly.
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81.
Which of the following statements is true regarding
nonverbal communication?
a.
Verbal and nonverbal
communications are not mutually exclusive in most cases.
b.
It is highly
consistent with verbal communication.
c.
Contrary to popular
belief,nonverbal
communication does not include vocal tones.
d.
It has little
influence on the total effect of communication.
e.
It cannot be used to
encode and transmit thoughts.
82.
Which of the following is the major reason for the establishment of informal
communication
networks?
a.
Desire for
information that is not furnished formally
b.
Lack of formal
organizational communication channels
c.
Lack of necessary
rules and regulations within the organization
d.
I nabi I ity of
managers to com mu n icate effectively
e.
Vertical nature of
the organizational structure
83. The most fundamental motivation
theory that begins with an individual feeling a need is
a.
Porter-Lawler theory
b.
equity theory
c.
ERG theory
d.
needs-goal theory
e.
Herzberg’s two-factor
theory
84. If an individual is driven to get respect from others, according to
Maslow the person is being
motivated by ______

a.
self-actualization
needs
b.
security needs
c.
esteem needs
d.
social needs
e.
physiological needs
85. Which of the following are the three basic categories of needs
identified by Clayton Alderfer in
his ERG theory?
a.
Esteem, recognition,
and goal
b.
Existence,
relatedness, and growth
c.
Esteem, relatedness,
and goal
d.
Existence,
recognition, and growth
e.
existence,
relatedness, and goal
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86.In Alderfer’s ERG theory, ____________________________need
refers to the need for continuing personal
development.

a. existence
b. relatedness
c. esteem
d. emotional
e. growth
87.
In Likert’s
Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage ment System, which style of management is characterized by complete trust

and confidence in subordinates?
a. System 5
b. System 2
c. System 1
d. System 3
e. System 4
88.
Which of the following is one of the characteristics of a group as used in
management-related
discussions?
a. A group is simply a gathering of people.
b. Groups always work toward the accomplishment of an organizational goal.
c. Groups are characterized by occasional communication among members over
time.
d. A group consists of members who are psychologically aware of one
another.
e. A group must consist of 5 or more people.
89. Which of the following
statements about a group is true?
a. They are characterized by occasional communication among members over
time and a
size small enough to permit face-to-face communication.
b. Groups invariably cause desirable consequences within the organization.
c. The most common technique for accomplishing work through people is
dividing them
into work groups.
d. Groups are a simple gathering of people consisting of 5 or more people.
e. Groups exist only in some organizational structures.
90.
Formal groups that
handle routine activities and are outlined on an organization chart are
called _______
a. work teams
b. committees
c. task groups
d. command groups
e. transitory groups
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91.
A collection of
individuals whose common work experiences result in the development
of a system ofinterpersonalrelationships that extend beyond those
established by
management is a/an _____

a. informal group
b.
committee
c.
work team
d.
task group
e.
command group
92. Which of the following is considered a people-related factor that leads to effective
team performance?
a.
Proper technical
direction andleadership

b.
High power struggle
within the team
c.
Organizational stability and job security
d.
Stable goals and
priorities
e.
Mutual trust and team
spirit
93.
According to the
time-pressure/creativity matrix, people who feel as if
they are on
autopilot ______

a. believe that they are doingimportant work and report feeling positively
challenged by and involvedin the work
b.
receive little
encouragement from senior management to be creative
c.
show creative
thinking that is equally oriented toward identifying problems and
generati ng or exploring
ideas
d.
tend to collaborate
with one person rather than with a group
e. focus on one activity for a significant part of the day because they are undis
turbed or protected
94. ideas are ideas that focus on
invention relating to the way in which the
organization is supervised.
a.
Service
b.
Process
c.
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d.
Technology
e.
Product
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95. Which of the following is one of the possible creative ideas for
enhancing organizational
success based on Crosby’s thoughts on total quality management?
a.
Drive out fear of reporti ng mistakes
b.
Publish quality goals
for all workers so they know exactly what they are expected to do
c.
Build teams (not just
individuals) that focus on quality
d.
Dedicate the quality
management function to measuring conformance to requirements
and reporting and differences accurately
e.
Encourage self-development of workers as more useful
players in maintaining quality
96.
The total power a manager possesses is made up of two different kinds of power:
_______
a.
position power and
personal power
b.
authority and
responsibility
c.
authority and
accountability
d.
ownership power and
skill power
e.
social power and
reward power
97.Information required for decisions related to operational
control should _______
a.
emphasize the future
b.
provide an aggregate
without going into the details
c.
primarily contain
historical data
d.
come largely from
externalsources
e.
be well defined and
narrow
98.
decisions relate to
obtaining and effectively and efficiently using the organizational
resources necessary to reach
organizational objectives.
a.
Strategic control
b.
Strategic planning
c.
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d.
Operational control
e.
Operational planning
99.
Information ________refers to the
degree to which the information represents reality.
a.
quantity
b.
quality
c.
scope
d.
appropriateness
e.
timeliness
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100.
The quality of the IS refers to _______

a. the accuracy of the information
b.
the relevance of the
information
c.
its ease of use
d.
the proficiency of the users
e.
its cost
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