Posted: May 13th, 2018

MGT 230 Final Exam study guide

1) Planning involves which of the following?
A. Analyzing current situations
B. Determining rewards for goals achievement
C. Motivating employees
D. Implementing necessary changes
2) _______ is specifying the goals to be
achieved and deciding in advance the appropriate actions needed to achieve
those goals.
A. Staffing
B. Leading
C. Organizing
D. Planning
3) Advances in genetic engineering and biotechnology
are expected to produce some food products that will become available
year-round even in northern climates. These changes will provide grocers with
an opportunity to reduce their shipping costs while at the same time, offering
fresher produce to their customers. These advances are an example of changes in
the
A. technological environment
B. economic environment
C. political environment
D. ecological environment
4) _________ trends regarding how people think
and behave have major implications for management of the labor force, corporate
social actions, and strategic decisions about products and markets.
A. Psychological
B. Economic
C. Technological
D. Societal
5) Which of the following is a step in the
decision-making process?
A. Generating an idea
B. Good business planning
C. Evaluating the decision
D. Delegating a task

6) Which is a step in the decision-making process?
A. Resolving and reducing conflict
B. Making the choice
C. Using the lack of structure
D. Delegating a task
7) The targets or ends the manager wants to
reach are called
A. goals
B. missions
C. visions
D. strategies
8) In the _______________ stage of the planning
process, managers should weigh the advantages, disadvantages, and potential effects
of each alternative goal and plan
A. goal and evaluation
B. goal and plan selection
C. implementation
D. alternate goals and plans
9) Tactical planning would include which of
the following?
A. Profit goals
B. Design, test, and install the equipment needed to
produce a new product line
C. Human resources requirements
D. Return on investment
10) The internal analysis component of the
strategic management process assesses the organization’s
A. performance levels
B. competitors
C. industry growth rate
D. product substitutions in the market
11) Suppose you face a question regarding how
to handle a defective piece of equipment that your company sold. To tell the
customer would cost you a substantial amount of money, but if the equipment
fails, it could lead to serious injury of the customer. You decide to disclose
the defect and suggest alternatives to eliminate the risk of injury. This
decision employs which ethical approach?
A. Universalism
B. Egoism
C.
Relativism
D. Virtue ethics
12) Your organization faces an ethical
question. There has been a problem with your accounting process that has
resulted in lower profits being reported than were actually earned. You are
attending a meeting where senior management is deciding how to handle the
situation. The people at the table have varying views of what action to take
and why. John wants to report the error immediately because he believes that it
is the right thing to do and that will keep them all out of jail. Bruce wants
to report the error because it is the honest thing to do. After hearing his
colleagues’ opinions, Carlos says he wants to report the error as well because
he believes the group is right. Carlos is using which ethical system for his
decision making?
A. Universalism
B. Relativism
C. Utilitarianism
D. Virtue ethics

13) In the study by Lawrence and Lorsch, companies
in complex, dynamic environments developed _____ levels of differentiation; and
_____ levels of integration
A. low; low
B. high; high
C. low; high
D. high; low
14) An aspect of the organization’s internal
environment created by job specialization and the division of labor is called
A. differentiation
B. integration
C. division of labor
D. specialization
15) An organization with departmentalization
that groups units around products, customers, or geographic regions is called a
A. divisional organization
B. centralized organization
C. matrix organization
D. functional organization
16) Which of the following statements about
matrix organizations is true?
A. A matrix organization is the same as a functional
organization
B. A matrix organization is the same as a product
organization
C. A matrix organization is a hybrid of the
functional and divisional organizational forms
D. A matrix organization is considered out-of-date
compared to the organic organization
17) An organization with departmentalization
that groups units around products, customers, or geographic regions is called a
A. centralized organization
B. matrix organization
C. virtual organization
D. divisional organization
18) Sports International (SI) began business
by making shoes for athletes. They soon expanded into making shoes for
non-athletic purposes. They now manufacture and distribute clothing, sporting
equipment, and protective sports gear worldwide. They are departmentalized by
products sold to serious athletes, products sold to “weekend”
athletes and products sold to sports teams. SI has utilized which form of
departmentalization?
A. Geographic
B. Customer
C. Functional
D. Matrix
19) The trait known as leadership motivation
suggests that great leaders
A. can motivate others to work hard
B. can motivate others to become leaders
C. can motivate others to join
D. want to lead
20) A leadership perspective that attempts to
identify what effective leaders do and the behaviors they exhibit is referred
to as the
A. behavioral approach
B. trait approach
C. transformational leadership
D. strategic approach
21) __________ leadership invites colleagues
at the same level to solve problems together
A. Horizontal
B. Collegial
C. Lateral
D. Linear
22) Leaders who relate to others to serve
their needs and enhance their personal growth while strengthening the
organization are known as
A. lateral leaders
B. shared leaders
C. bridge leaders
D. servant-leaders
23) The basic goal of managing diversity is
to:
A. treat all people the same
B. increase the numbers of minorities in business
C. enhance organizational cohesiveness
D. understand and value employee differences
24) Future trends in the labor force include a
A. smaller labor force
B. more experienced labor force
C. more homogenous labor force
D. younger labor force
25) Behavior that gives purpose and meaning to
organizations, while envisioning and creating a positive future, is known as
A. strategic leadership
B. supervisory leadership
C. organizational leadership
D. task leadership
26) The correspondence between actions and
words that include characteristics such as honesty and credibility is known as
A. drive
B. self-confidence
C. knowledge of the business
D. integrity
27) Owners from two businesses have asked you
which type of control system they should utilize. To help you make your
decision, they have each provided a brief description of their organization.
Alpha Omega, Inc., is a large corporation built in the 1950s. They produce
chemical concentrates for industrial cleaning. Their organization uses a strict
set of rules and regulations with their workforce. They have the ability to
track a large amount of data using statistical techniques. Mid-Atlantic Health
is a regional medical center. They want to use a control system that will allow
them to tie pricing of services and profits to specific services in the medical
center. The control systems that should be used in the scenarios above were
developed by
A. William Ouchi
B. Xerox
C. Frederick Taylor
D. Motorola
28) Your manager is speaking to a group of
employees about a problem in your department. Employees are not complying with
the rules regarding clocking in and clocking out each day. The rules in this
situation are very important as employees will not receive their correct pay if
the clocking procedures are not followed. There are three suggestions being
considered to address this problem.
Employees will be monitored at the entrance during
shift changes to make sure that each complies with the procedure.
Reports will be reviewed at the end of each pay
period. The reports will contain data tracking the number of employees not
complying with the procedures each shift. Employees violating the procedure will
be counseled to correct the problem.
A new procedure will be developed describing an
easier procedure for employees to follow. Training will be conducted so that
each employee knows the policy and the procedure before it is enacted.
Option 1 describes which approach to bureaucratic
control?
Employees will be monitored at the entrance during
shift changes to make sure that each complies with the procedure.

Reports will be reviewed at the end of each pay
period. The reports will contain data tracking the number of employees not
complying with the procedures each shift. Employees violating the procedure
will be counseled to correct the problem.
A. Feedback
B. Concurrent
C. Feedforward
D. Market
29) Suppose you are interviewing the CEO of a
large company. The CEO is telling you about his or her job as a manager and how
he or she spends time. Using the description below, which function of
management is the CEO most likely describing in this example?
“My job, for some part of each day, is to
empower our employees to think of things in new and different ways, not just to
come to work and complete the tasks on a list.”
A. Organizing
B. Leading
C. Controlling
D. Decision making
30) Suppose you are interviewing the CEO of a
large company. The CEO is telling you about his or her job as a manager and how
he or she spends time. Using the description below, which function of
management is the CEO most likely describing in this example?
“Every six months or so, my senior MGT 230
Final Exam management team and I meet to discuss the goals that will be
achieved over the next year, three years, and beyond. We then make sure we are
clear on who will take responsibility to see that the appropriate actions are
undertaken to achieve our goals within the time frame we set.”
A. Planning
B. Organizing
C. Leading
D. Decision making

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