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Memorial Hospital Case Study

Read the “Memorial Hospital”
case study in Chapter 4 of your text. In a three page paper, respond to the
guided response below.
Discuss ways that a hospital
might measure quality. Be sure to explain your reasoning. Explain the potential
costs and failures of quality for Memorial Hospital and discuss how each can be
measured. Discuss ideas or techniques from TQM that Janice could use to help
Memorial focus on providing quality health care. Analyze the methods Memorial
could use to assess the quality of health care it is providing.

MemorialHospital
MemorialHospitalisaprivatelyowned600-bedfacility.Thehospitalprovidesabroadrangeofhealthcareservices,includingcompletelaboratoryandX-rayfacilities,anemergencyroom,anintensivecareunit,acardiaccareunit,andapsychiatricward.Mostoftheseservicesareprovidedbyseveralotherhospitalsinthemetropolitanarea.Memorialhaspurposelyavoidedgettinginvolvedinanyspecializedfieldsofmedicineorobtainingveryspecializeddiagnosticequipmentbecauseitwasfeltthatsuchserviceswouldnotbecost-effective.TheGeneralHospital,locatedonlyafewmilesfromMemorial,isaffiliatedwiththelocalSchoolofMedicineandoffersup-to-dateservicesinthosespecializedareas.InsteadoftryingtocompetewithGeneralHospitaltoprovidespecialservices,MemorialHospitalhasconcentratedonofferinghigh-qualitygeneralhealthcareatanaffordableprice.ComparedwiththemuchlargerGeneralHospital,Memorialstressesclosepersonalattentiontoeachpatientfromanursingstaffthatcaresaboutitswork.Infact,thehospitalhasbeguntoplaceadsinnewspapersandontelevision,stressingitspatient-orientedcare.
However,thehospital’sadministrator,JaniceFry,isconcernedaboutwhetherthehospitalcanreallydeliveronitspromises,andworriesthatfailuretoprovidethelevelofhealthcarepatientsexpectcoulddrivepatientsaway.Janicemetrecentlywiththehospital’smanagerialpersonneltodiscussherconcerns.Themeetingraisedsomequestionsabouthowthehospital’squalityofhealthcarecouldbeassured.JessicaTu,directorofnursing,raisedthequestion,”Howdowemeasurethequalityofhealthcare?Dowegivepatientsaquestionnairewhentheyleave,askingiftheywerehappyhere?Thatdoesnotseemtoanswerthequestionbecausewecouldmakeapatienthappy,butgivethemlousyhealthcare.”Severalotherquestionswereaskedconcerningthehospital’seffortstokeepcostsdown.Somepeoplewereconcernedthatanemphasisoncostswouldbedetrimentaltoquality.Theyarguedthatwhenaperson’slifeisatstake,costsshouldnotbeofconcern.

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Discusses Ways to Measure Quality and Explains
Reasoning
Total: 1.25
Distinguished – Thoroughly discusses ways that a hospital can
measure quality and provides a detailed explanation of the reasoning.
Proficient – Discusses ways that a hospital can measure quality
and provides an adequate explanation of the reasoning. Minor details are
missing.
Basic – Partially discusses ways that a hospital can measure
quality and provides a vague explanation of the reasoning. Relevant details are
missing.
Below Expectations – Attempts to discuss ways that a hospital
can measure quality and explain the reasoning; however, significant details are
missing.
Non-Performance – The discussion of the ways that a hospital can
measure quality and explanation of the reasoning are either nonexistent or lack
the components described in the assignment instructions.

Explains the Potential Costs and Failures of
Quality and Discusses How Each Can Be Measured
Total: 1.25
Distinguished – Completely explains the potential costs and
failures of quality for Memorial Hospital and provides a thorough discussion of
how each can be measured.
Proficient – Explains the potential costs and failures of
quality for Memorial Hospital and provides a discussion of how each can be
measured. The explanation or discussion is slightly underdeveloped.
Basic – Partially explains the potential costs and failures of
quality for Memorial Hospital and provides a limited discussion of how each can
be measured. The explanation and/or discussion are underdeveloped.
Below Expectations – Attempts to explain the potential costs and
failures of quality for Memorial Hospital and discuss how each can be measured;
however, the explanation and discussion are significantly underdeveloped.
Non-Performance – The explanation of the potential costs and
failures of quality and the discussion of how each can be measured are either
nonexistent or lack the components described in the assignment instructions.

Discusses Ideas or Techniques From Total
Quality Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage ment (TQM) to Provide Quality Health Care
Total: 1.25
Distinguished – Comprehensively discusses ideas or techniques
from TQM that Janice could use to help Memorial focus on providing quality
health care.
Proficient – Discusses ideas or techniques from TQM that Janice
could use to help Memorial focus on providing quality health care. Minor
details are missing.
Basic – Limitedly discusses ideas or techniques from TQM that
Janice could use to help Memorial focus on providing quality health care.
Relevant details are missing.
Below Expectations – Attempts to discuss ideas
or techniques from TQM that Janice could use to help Memorial focus on
providing quality health care; however, significant details are missing.
Non-Performance – The discussion of ideas or techniques from TQM
that Janice could use to help Memorial focus on providing quality health care
is either nonexistent or lacks the components described in the assignment
instructions.

Analyzes the Methods Memorial Could Use to
Assess Quality Health Care
Total: 1.65
Distinguished – Thoroughly analyzes the methods Memorial could
use to assess the quality of health care it is providing. Expertly utilizes
strong relevant examples to support the analysis.
Proficient – Analyzes the methods Memorial could use to assess
the quality of health care it is providing. Sufficiently utilizes examples to
support the analysis, yet the analysis is slightly underdeveloped
Basic – Vaguely analyzes the methods Memorial could use to
assess the quality of health care it is providing. Utilizes limited examples to
support the analysis. The analysis is underdeveloped.
Below Expectations – Attempts to analyze the methods Memorial
could use to assess the quality of health care it is providing; however,
examples to support the analysis are not utilized. The analysis is
significantly underdeveloped.
Non-Performance – The analysis of the methods used to assess the
quality of health care Memorial is providing is either nonexistent or lacks the
components described in the assignment instructions.

Critical Thinking: Explanation of Issues
Total: 0.25
Distinguished – Clearly and comprehensively explains in detail
the issue to be considered, delivering all relevant information necessary for a
full understanding.
Proficient – Clearly explains in detail the issue to be
considered, delivering enough relevant information for an adequate
understanding.
Basic – Briefly recognizes the issue to be considered,
delivering minimal information for a basic understanding.
Below Expectations – Briefly recognizes the issue to be
considered, but may not deliver additional information necessary for a basic
understanding.
Non-Performance – The assignment is either nonexistent or lacks
the components described in the instructions.

Creative Thinking: Solving Problems
Total: 0.25
Distinguished – Develops a logical, consistent plan to solve a
problem, identifies consequences of the solution, and can clearly communicate
the reason for choosing the solution.
Proficient – Carefully chooses among alternatives, and develops
a logical, consistent approach to problem solving.
Basic – Takes into account and eliminates less acceptable
approaches to problem solving.
Below Expectations – Takes into account a single approach and
uses the approach to problem solving.
Non-Performance – The assignment is either nonexistent or lacks
the components described in the instructions.

Written Communication: Content Development
Total: 0.25
Distinguished – Uses appropriate, pertinent, and persuasive
content to discover and develop sophisticated ideas within the context of the
discipline, shaping the work as a whole.
Proficient – Uses appropriate and pertinent content to discover ideas
within the context of the discipline, shaping the work as a whole.
Basic – Uses appropriate and pertinent content, but does not
apply it toward discovering or developing ideas. Overall, content assists in
shaping the written work.
Below Expectations – Uses content, though it may be unrelated or
inappropriate to the topic. Content does not contribute toward the development
of the written work, and may distract the reader from its purpose.
Non-Performance – The assignment is either nonexistent or lacks the
components described in the instructions.

Written Communication: Control of Syntax and
Mechanics
Total: 0.15
Distinguished – Displays meticulous comprehension and
organization of syntax and mechanics, such as spelling and grammar. Written
work contains no errors, and is very easy to understand.
Proficient – Displays comprehension and organization of syntax
and mechanics, such as spelling and grammar. Written work contains only a few
minor errors, and is mostly easy to understand.
Basic – Displays basic comprehension of syntax and mechanics,
such as spelling and grammar. Written work contains a few errors, which may
slightly distract the reader.
Below Expectations – Fails to display basic comprehension of
syntax or mechanics, such as spelling and grammar. Written work contains major
errors, which distract the reader.
Non-Performance – The assignment is either nonexistent or lacks
the components described in the instructions.

Written Communication: APA Formatting
Total: 0.15
Distinguished – Accurately uses APA formatting consistently
throughout the paper, title page, and reference page.
Proficient – Exhibits APA formatting throughout the paper.
However, layout contains a few minor errors.
Basic – Exhibits basic knowledge of APA formatting throughout
the paper. However, layout does not meet all APA requirements.
Below Expectations – Fails to exhibit basic knowledge of APA
formatting. There are frequent errors, making the layout difficult to
distinguish as APA.
Non-Performance – The assignment is either nonexistent or lacks
the components described in the instructions.

Written Communication: Page Requirement
Total: 0.15
Distinguished – The length of the paper is equivalent to the
required number of correctly formatted pages.
Proficient – The length of the paper is nearly equivalent to the
required number of correctly formatted pages.
Basic – The length of the paper is equivalent to at least three
quarters of the required number of correctly formatted pages.
Below Expectations – The length of the paper is equivalent to at
least one half of the required number of correctly formatted pages.
Non-Performance – The assignment is either nonexistent or lacks
the components described in the instructions.

Written Communication: Source Requirement
Total: 0.40
Distinguished – Uses more than the required number of scholarly
sources, providing compelling evidence to support ideas. All sources on the
reference page are used and cited correctly within the body of the assignment.
Proficient – Uses required number of scholarly sources to
support ideas. All sources on the reference page are used and cited correctly
within the body of the assignment.
Basic – Uses less than the required number of sources to support
ideas. Some sources may not be scholarly. Most sources on the reference page
are used within the body of the assignment. Citations may not be formatted
correctly.
Below Expectations – Uses inadequate number of sources that
provide little or no support for ideas. Sources used may not be scholarly. Most
sources on the reference page are not used within the body of the assignment.
Citations are not formatted correctly.
Non-Performance – The assignment is either nonexistent or lacks
the components described in the instructions.

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