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BSBMGT801 Direct the development of a knowledge management strategy for a business

BSBMGT801
Direct the development of a knowledge management strategy for a business

ASSESSMENT

 

ASSESSMENT INFORMATION for students
Throughout your training we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.
You are going to be assessed for:
Your skills and knowledge using written and observation activities that apply to the workplace.
Your ability to apply your learning.
Your ability to recognise common principles and actively use these on the job.
All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment materials until you have been deemed competent in this unit.
HOW YOU WILL BE ASSESSED
The process we follow is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in the workplace, and some in the training room as required by each unit.
The assessment tasks have been designed to enable you to demonstrate the required skills and knowledge and produce the critical evidence to successfully demonstrate competency at the required standard.
Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.
The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment.

What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?
Our assessment process is designed to answer the question “has the desired learning outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.
In the case that one or more of your assessments has been marked ‘NYC’, your trainer will provide you with the necessary feedback and guidance, in order for you to resubmit your responses.

What if you disagree on the assessment outcome?
You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.

What if I believe I am already competent before training?
If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).

Assessor Responsibilities
Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:
Ensure that participants are assessed fairly based on the outcome of the language, literacy and numeracy review completed at enrolment.
Ensure that all documentation is signed by the student, trainer, workplace supervisor and assessor when units and certificates are complete, to ensure that there is no follow-up required from an administration perspective.
Ensure that their own qualifications are current.
When required, request the manager or supervisor to determine that the student is ‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard expected from an experienced operator.
When required, ensure supervisors and students sign off on third party assessment forms or third party report.
Follow the recommendations from moderation and validation meetings.
How should I format my assessments?
Your assessments should be typed in a 11 or 12 size font for ease of reading. You must include a footer on each page with the student name, unit code and date. Your assessment needs to be submitted as a hardcopy or electronic copy as requested by your trainer.

How long should my answers be?
The length of your answers will be guided by the description in each assessment, for example:
Type of Answer Answer Guidelines

Short Answer 4 typed lines = 50 words, or
5 lines of handwritten text
Long Answer 8 typed lines = 100 words, or
10 lines of handwritten text = 1⁄3of a foolscap page
Brief Report 500 words = 1 page typed report, or
50 lines of handwritten text = 11⁄2foolscap handwritten pages
Mid Report 1,000 words = 2 page typed report
100 lines of handwritten text = 3 foolscap handwritten pages
Long Report 2,000 words = 4 page typed report
200 lines of handwritten text = 6 foolscap handwritten pages

How should I reference the sources of information I use in my assessments?
Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Harvard Style. For example:
Website Name – Page or Document Name, Retrieved insert the date. Webpage link.
For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State
 
assessment guide
The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task. The following is a list of general assessment methods that can be used in assessing a unit of competency. Check your assessment tasks to identify the ones used in this unit of competency.
Assessment Method Satisfactory Result Non-Satisfactory Result
You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.
Questions All questions answered correctly Incorrect answers for one or more questions
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace Answers do not address the question in full. Does not refer to appropriate or correct sources.
Third Party Report Supervisor or manager observes work performance and confirms that you consistently meet the standards expected from an experienced operator Could not demonstrate consistency. Could not demonstrate the ability to achieve the required standard
Written Activity The assessor will mark the activity against the detailed guidelines/instructions Does not follow guidelines/instructions
Attachments if requested are attached Requested supplementary items are not attached
All requirements of the written activity are addressed/covered. Response does not address the requirements in full; is missing a response for one or more areas.
Responses must refer to appropriate sources from your workbook and/or workplace One or more of the requirements are answered incorrectly.
Does not refer to or utilise appropriate or correct sources of information
Observation/Demonstration All elements, criteria, knowledge and performance evidence and critical aspects of evidence, are demonstrated at the appropriate AQF level Could not demonstrate elements, criteria, knowledge and performance evidence and/or critical aspects of evidence, at the appropriate AQF level
Case Study All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study. Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly. One or more questions are answered incorrectly.
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace Answers do not address the question in full; do not refer to appropriate sources.
Practical Activity All tasks in the practical activity must be competed and evidence of completion must be provided to your trainer/assessor.
All tasks have been completed accurately and evidence provided for each stated task. Tasks have not been completed effectively and evidence of completion has not been provided.
Attachments if requested are attached Requested supplementary items are not attached

 
Assessment Cover Sheet
Student’s name:
Assessors Name: Date:
Is the Student ready for assessment? Yes No
Has the assessment process been explained? Yes No
Does the Student understand which evidence is to be collected and how? Yes No
Have the Student’s rights and the appeal system been fully explained? Yes No
Have you discussed any special needs to be considered during assessment? Yes No
The following documents must be completed and attached
 Written Activity Checklist
The student will complete the written activity provided to them by the assessor.
The Written Activity Checklist will be completed by the assessor. S NYS
 Observation / Demonstration
The student will demonstrate a range of skills and the assessor will observe where appropriate to the unit.
The Observation Checklist will be completed by the assessor. S NYS
 Questioning Checklist
The student will answer a range of questions either verbally or written.
The Questioning Checklist will be completed by the assessor. S NYS
I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by the RTO:
Overall Outcome Competent Not yet Competent
Student Signature: Date:
Assessor Signature: Date:
Assessment cover sheet
 
Result and Feedback

Feedback to Student:

Overall Outcome Competent Not yet Competent
Assessor Signature: Date:
 
written activity
Legal, Ethical and Security Issues Relating to Knowledge Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage ment.
Develop a fact sheet that outlines the range of legal, ethical and security issues that are related to knowledge management.
This task must be completed within 15 minutes.

Knowledge Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage ment Concepts.
Identify and explain at least 4 different knowledge management concepts commonly used in business.
This task must be completed within 20 minutes.

Knowledge Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage ment Processes.
Identify and discuss the various knowledge management processes used to implement knowledge management concepts into your organisation.
This task must be completed within 20 minutes.

Organisational Change Get research paper samples and course-specific study resources under   homework for you course hero writing service – Manage ment Theory And Methods
Outline the theories, methods and frameworks of organisational change management.
This task must be completed within 30 minutes.
 
Written Activity Checklist
Written Activity Checklist
For this assessment, the student must complete the written activity.
The written activity is a stand-alone activity that will allow the student to display the required knowledge and skills that are essential when deciding overall competency.
Student’s name:
Assessor’s name:
Has the student satisfactorily completed the written activity?
Yes No
Did the Student provide evidence of their ability to:
Develop a fact sheet that outlines the range of legal, ethical and security issues that are related to knowledge management.  
Identify and explain at least 4 different knowledge management concepts commonly used in business.  
Identify and discuss the various knowledge management processes used to implement knowledge management concepts into your organisation.  
Outline the theories, methods and frameworks of organisational change management.  
Feedback to Student:

Result  Satisfactory  Not Yet Satisfactory
Assessor’s Signature: Date:
 
Project
The following task must be completed in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:
Legislation, regulations and codes of practice.
Organisational policies and procedures.
Business equipment and resources.
Case studies and, where possible, real situations.

For this task you are to complete and document all steps completed as you research, implement, monitor and modify a knowledge management strategy for a business.

Complete and document the following steps to analyse the existing knowledge management systems:
Analyse, evaluate and document the effectiveness of existing knowledge management systems and arrangements that are in place for the capture and use of business knowledge from both internal and external sources.
Differentiate between the knowledge management and the information management systems used within the organisation.
Ensure the effectiveness of the existing procedures and systems are evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards.
Identify if there is a need for improvements in the organisation’s strategic use of knowledge.

Perform and document the following steps to evaluate the available knowledge management options:
Investigate any barriers to capturing knowledge within the organisation.
Research the knowledge management options available in the marketplace and review relevant evaluations and recommendations regarding knowledge management software, ensuring to consider the usefulness and likeliness to benefit the organisation.
Review any investigations into the incentives and reward systems that maybe used to support knowledge management.
Ensure that the required processes for maintaining an integrated knowledge management system are considered.
Facilitate the development of a business case to determine the viability of the selected options.
Recommend a way forward for the organisation that meets the organisational needs, including a business case.

Compete and document the following steps to develop a knowledge-management strategy:
In consultation with senior staff, develop the knowledge management business strategy for the capture and use of organisational knowledge.
Ensure that the business processes are designed to support the knowledge management, according to the needs and budget of the organisation.
Ensure that technology requirements for the implementation of the strategy are costed and contained within the organisational budget cycle.
Maintain the ongoing effectiveness and continuous improvement of the system by ensuring that the processes for the periodic review of the knowledge management metrics are in place within the business.
Ensure that the knowledge management strategy meets the organisational requirements that are identified in its overall business plan and business strategy.

The above steps must be documented in a minimum of 10, 000 words, and must include all supporting documentation developed for this task, including but not limited to:
An analysis of the effectiveness of the existing knowledge management systems in use.
Outline the internal and external sources of information used in the business.
A differentiation between the knowledge management and the information management systems used within the organisation.
An evaluation of the effectiveness of the existing procedures and systems in terms of meeting the needs of clients, organisational aims, objectives and standards.
Any improvements in the organisation’s strategic use of knowledge.
Identified barriers to capturing knowledge within the organisation.
An analysis of the usefulness and likeliness knowledge management options available in the marketplace, and their potential to benefit the organisation, including relevant evaluations and recommendations.
Any investigations into the incentives and reward systems used.
Processes used for maintaining an integrated knowledge management system.
The business case.
A knowledge management business strategy for the capture and use of organisational knowledge.
Any processes and procedures designed to support the knowledge management strategy.
Budgeting requirements for any technology needed.
Processes and procedures used for the periodic review of the knowledge management metrics that are in place within the business.
The business plan and business strategy.

 
Project checklist
*Multiple copies of the checklist will need to be printed if the observation is to be observed more than once.
Project Checklist
For this assessment, the student must complete the project.
The project is a stand-alone activity that will allow the student to display the required knowledge and skills that are essential when deciding overall competency.
Student’s name:
Assessor’s name:
Has the student satisfactorily completed the written activity?
Yes No
Did the Student provide evidence of their ability to:
Analyse, evaluate and document the effectiveness of existing knowledge management systems and arrangements that are in place for the capture and use of business knowledge from both internal and external sources.  
Differentiate between the knowledge management and the information management systems used within the organisation.  
Ensure the effectiveness of the existing procedures and systems are evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards.  
Identify if there is a need for improvements in the organisation’s strategic use of knowledge.  
Investigate any barriers to capturing knowledge within the organisation.  
Research the knowledge management options available in the marketplace and review relevant evaluations and recommendations regarding knowledge management software, ensuring to consider the usefulness and likeliness to benefit the organisation.  
Review any investigations into the incentives and reward systems that maybe used to support knowledge management.  
Ensure that the required processes for maintaining an integrated knowledge management system are considered.  
Facilitate the development of a business case to determine the viability of the selected options.  
Recommend a way forward for  
In consultation with senior staff, develop the knowledge management business strategy for the capture and use of organisational knowledge.  
Ensure that the business processes are designed to support the knowledge management, according to the needs and budget of the organisation.  
Ensure that technology requirements for the implementation of the strategy are costed and contained within the organisational budget cycle.  
Maintain the ongoing effectiveness and continuous improvement of the system by ensuring that the processes for the periodic review of the knowledge management metrics are in place within the business.  
Ensure that the knowledge management strategy meets the organisational requirements that are identified in its overall business plan and business strategy.  
Did the Student provide the following supporting documentation:
An analysis of the effectiveness of the existing knowledge management systems in use.  
Outline the internal and external sources of information used in the business.  
A differentiation between the knowledge management and the information management systems used within the organisation.  
An evaluation of the effectiveness of the existing procedures and systems in terms of meeting the needs of clients, organisational aims, objectives and standards.  
Any improvements in the organisation’s strategic use of knowledge.  
Identified barriers to capturing knowledge within the organisation.  
An analysis of the usefulness and likeliness knowledge management options available in the marketplace, and their potential to benefit the organisation, including relevant evaluations and recommendations.  
Any investigations into the incentives and reward systems used.  
Processes used for maintaining an integrated knowledge management system.  
The business case.  
A knowledge management business strategy for the capture and use of organisational knowledge.  
Any processes and procedures designed to support the knowledge management strategy.  
Budgeting requirements for any technology needed.  
Processes and procedures used for the periodic review of the knowledge management metrics that are in place within the business.  
The business plan and business strategy.  
Feedback to Student:

Result  Satisfactory  Not Yet Satisfactory
Assessor’s Signature: Date:
 
Questions
The following questions may be answered verbally with your assessor or you may write down your answers. Please discuss this with your assessor before you commence. Short Answers are required which is approximately 4 typed lines = 50 words, or 5 lines of handwritten text.
Your assessor will take down dot points as a minimum if you choose to answer them verbally.
Answer the following questions either verbally with your assessor or in writing.
Why is it important to evaluate the existing arrangements that are used within the organisation for the capture and use of knowledge from internal and external sources?
What does an information management system include?
What is knowledge management?
What methods can be used to assess the effectiveness of the organisations existing procedures and systems in terms of meeting the needs of clients, organisational aims, objectives and standards? Identify and briefly describe 2.
What are the 5 factors that will need to be assessed when attempting to identify if there is a need for improvement to the organisations strategic use of knowledge?
What are 4 different barriers to capturing knowledge that you may identify within an organisation?
Where can you obtain evaluations and recommendations of knowledge management software? Identify at least 2 locations.
What should reviews of evaluations and recommendations about knowledge management software be focused on?
Identify at least 6 different types of rewards and incentives that can be provided as a part of the knowledge management strategy.
Identify and briefly discuss at least 3 of the processes required for maintaining an integrated knowledge management system.
What are the sections that will need to be included in a business case developed to determine the viability of selected options?
Identify the senior staff that should be included in the development of the knowledge management business strategy for the capture and use of organisational knowledge.
There are a range of considerations regarding the organisation that will need to be taken into consideration when developing the knowledge management strategy. Identify 8.
Outline 2 methods that may be used to ensure that business processes within an organisation are designed to support knowledge management according to both organisational needs and the budget.
What information will need to be identified and costed in relation to technology requirements for inclusion in the organisational budget cycle?
Identify and briefly discuss a system that may be implemented within a business for the periodic review of knowledge metrics to maintain ongoing effectiveness and continuous improvement.
Outline the series of activities that can be conducted to ensure that the business knowledge management strategy is thoroughly assessed and amended as required to ensure that it is able to meet the requirements of the business plan for the organisation and the business strategies.
What are 4 trends in knowledge management?
There are a range of principles that should be followed for records management and database management in relation to knowledge management. What are 6?
In the context of records management, what is meta data?

 
Questions Checklist
Questioning Checklist
The assessor needs to indicate whether they have conducted the questioning as written questions or as verbal questions by ticking the box below.
 Written Questioning  Verbal Questioning
The assessor must provide evidence with the assessment tool. For written questions, the assessor must provide the student’s original written responses. For verbal questioning, the assessor must provide dot points as a minimum on the student’s responses.
For details on how to conduct and contextualise this form of assessment, please refer to the questioning checklist explanation in the assessor guide.
Student’s name:
Assessor’s name:
If questions are answered verbally, the assessor must write detailed answers in the sections provided below. The space below does not indicate the size of the answer anticipated. Keep typing and the space will expand. If answers are recorded separate to this document, they must be attached to the assessment documents. Satisfactory response
Yes No
1 Why is it important to evaluate the existing arrangements that are used within the organisation for the capture and use of knowledge from internal and external sources?  

2 What does an information management system include?  

3 What is knowledge management?  

4 What methods can be used to assess the effectiveness of the organisations existing procedures and systems in terms of meeting the needs of clients, organisational aims, objectives and standards? Identify and briefly describe 2.  

5 What are the 5 factors that will need to be assessed when attempting to identify if there is a need for improvement to the organisations strategic use of knowledge?  

6 What are 4 different barriers to capturing knowledge that you may identify within an organisation?  

7 Where can you obtain evaluations and recommendations of knowledge management software? Identify at least 2 locations.  

8 What should reviews of evaluations and recommendations about knowledge management software be focused on?  

9 Identify at least 6 different types of rewards and incentives that can be provided as a part of the knowledge management strategy.  

10 Identify and briefly discuss at least 3 of the processes required for maintaining an integrated knowledge management system.  

11 What are the sections that will need to be included in a business case developed to determine the viability of selected options?  

12 Identify the senior staff that should be included in the development of the knowledge management business strategy for the capture and use of organisational knowledge.  

13 There are a range of considerations regarding the organisation that will need to be taken into consideration when developing the knowledge management strategy. Identify 8.  

14 Outline 2 methods that may be used to ensure that business processes within an organisation are designed to support knowledge management according to both organisational needs and the budget.  

15 What information will need to be identified and costed in relation to technology requirements for inclusion in the organisational budget cycle?  

16 Identify and briefly discuss a system that may be implemented within a business for the periodic review of knowledge metrics to maintain ongoing effectiveness and continuous improvement.  

17 Outline the series of activities that can be conducted to ensure that the business knowledge management strategy is thoroughly assessed and amended as required to ensure that it is able to meet the requirements of the business plan for the organisation and the business strategies.  

18 What are 4 trends in knowledge management?  

19 There are a range of principles that should be followed for records management and database management in relation to knowledge management. What are 6?  

20 In the context of records management, what is meta data?  

Feedback to Student:

Result  Satisfactory  Not Yet Satisfactory
Assessor’s Signature:
Date:

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