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Posted: March 3rd, 2020

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Organizational Behavior Eighteenth Edition

Chapter 10 Understanding Work Teams

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Learning Objectives 10.1 Analyze the continued popularity of teams in

organizations.

10.2 Contrast groups and teams.

10.3 Contrast the five types of team arrangements.

10.4 Identify the characteristics of effective teams.

10.5 Explain how organizations can create team players.

10.6 Decide when to use individuals instead of teams.

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Analyze the Growing Popularity of Teams in Organizations • Why are teams popular?

– Teams can achieve feats an individual could never accomplish.

– Teams are flexible and responsive to changing events. – They can quickly assemble, deploy, refocus, and

disband. – They are an effective means to democratize

organizations and increase employee involvement. – They introduce a collaborative mindset.

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Differences Between Groups and Teams Exhibit 10-1 Comparing Workgroups and Work Teams from

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Contrast the Five Types of Teams Exhibit 10-2 Four Types of Teams

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Identify the Characteristics of Effective Teams (1 of 6) Exhibit 10-3 Team Effectiveness Model

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Identify the Characteristics of Effective Teams (2 of 6) • Team Context: What factors determine whether teams

are successful? – Adequate Resources – Leadership and Structure – Climate of Trust – Performance Evaluations and Rewards

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Identify the Characteristics of Effective Teams (3 of 6) • Team Composition: How should teams be staffed?

– Abilities of members – Personality – Allocating roles – Diversity

§ Organizational demography – Cultural differences – Size of teams – Member preferences

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Identify the Characteristics of Effective Teams (4 of 6) Exhibit 10-4 Key Roles of Teams

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Identify the Characteristics of Effective Teams (5 of 6) Exhibit 10-5 Effects of Group Processes

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Identify the Characteristics of Effective Teams (6 of 6) • Team Processes

– Common Plan and Purpose § Reflexivity

– Specific Goals – Team Efficacy – Team Identity – Team Cohesion – Mental Models – Conflict Levels – Social Loafing

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Explain How Organizations Can Create Team Players • Creating Team Players

– Selecting: hire team players – Training: create team players – Rewarding: incentives to be a good team player

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Decide When to Use Individuals Instead of Teams • When not to use teams…

• Ask: – Can the work be done better by one person? – Does the work create a common goal or purpose? – Are the members of the group interdependent?

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Implications for Managers (1 of 2) • Effective teams have adequate resources, effective

leadership, a climate of trust, and a performance evaluation and reward system that reflects team contributions. These teams have individuals with technical expertise, and the right traits and skills.

• Effective teams tend to be small. They have members who fill role demands and who prefer to be part of a group.

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Implications for Managers (2 of 2) • Effective teams have members who believe in the

team’s capabilities, are committed to a common plan and purpose, and have an accurate shared mental model of what is to be accomplished.

• Select individuals who have the interpersonal skills to be effective team players, provide training to develop teamwork skills, and reward individuals for cooperative efforts.

• Do not assume that teams are always needed. When tasks will not benefit from interdependency, individuals may be the better choice.

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