Posted: April 15th, 2022

Software Engineering CMMI and ITIL

Software Engineering CMMI and ITIL
The development of IT infrastructure depends on the required procedures and processes. Software engineering development is an important process that guides on how to integrate the changes for the improvement of a product (Fairley, 2011). The process entirely depends on the leadership of the organization, who can assess the requirements and propose the procedures for implementations. Therefore, the Capability Maturity Model Integration (CMMI) can be used together with the Information Technology Infrastructure Library (ITIL) to initiate and implement the change process.
The software engineering process is a model utilized in the creation of software from the initiation stage to the finished products. The process involves analysis, design, coding testing and maintenance. The engineering process is aimed at ensuring human understanding, proper coordination as well as maintenance and operation of the software. Therefore important considerations in the software engineering process include the software engineering management, models and methods of engineering and software quality. Validation is an important process in the software engineering process which is facilitated by the input processes such as personnel, resources and time (Fairley, 2011). The validation activities involve the requirement reviews, the validation model and prototyping.
Several challenges are encountered while managing software development activities. Some of them include software design issues, implementation complications, quality challenges, and service issues (Casale et al., 2016: 2024 – Do my homework – Help write my assignment online). The software design challenges entail the design and development of novel approaches by considering how to navigate from monolithic applications to micro services-based paradigms. Implementation challenges entail the concerns that surround the delivery of the final product. Examples of such include distribution security and delivery issues. The software quality challenges involve the approaches involves in the development of quality software such as testing and ensuring interoperability. Service challenges involve the interconnection of software engineering and deployment approaches. According to Casale et al. (2016: 2024 – Do my homework – Help write my assignment online), potential interface issues include the issues of usability and functionalities. While functionality issues are easier to specify and integrate, the usability issues become a challenge in the development process. Additionally, it is not easy to specify or describe because it is a long process that covers the interactions of user experiences.
The CMMI levels consist of the three major stages, which include initial, managed, defined, quantitatively managed and optimizing. The initial step is also referred to as maturity level 1. During the process, things appear to be chaotic and lack of a stable environment in the organization. The success of the organization relies on strong leadership. The level 2 stage of the process is an improvement of level one (Fang Han & Zhou, 2013). At this stage, the organization has a good outline of specific as well as the generic goals. The organization initiates strong mechanisms for management and ensured proper planning, improved performance including controlled and measured processes.
Maturity level 3 which is also a defined stage is where the organization has already achieved both the specific and generic goals. The process is clearly outlined using the standards, tools methods or procedures (Fang Han & Zhou, 2013). The maturity level 5 is the stage whereby the quantitative objectives that guide the quality control processes are established and integrated into the system. The optimizing process constitutes the measurement of the process including an evaluation to determine their performance. The process is achieved through the use of agile and innovative approaches. The roadmap for the achievement of CMMI level 3 involves the transition from level 1 to level 3. The roadmap involves an outline of the specific process which guides the organization in consolidating its activities. The roadmap process to achieve CMMI level 3 involves an outline of the specific and generic goals for the achievement, integration of the goals in the systems finally assessment of the performance (Fang Han & Zhou, 2013). The project roadmap is where the organization is linked to the goals and issues for address; the product roadmap is where the organization introduces how to improve the quality of the databases. The product roadmap is the specification of the product-assembling goals while the process roadmap is the stage of managing the goals. The last process is the measurement of the roadmap which focuses on the success of the goals.
The auditing process is critical for the successful integration of CMMI level 3. The auditing process involves examining the IT system of the organization to ensure that it can accommodate the requirements of CMMI level 3 (Fang Han & Zhou, 2013). The organization’s infrastructures should be audited to ensure that they comply with the standards, procedures and requirements. The audit results are shared with the senior management for decision making. The organization will also need to assess and restructure the culture especially by advocating for the spirit of teamwork (Hammer, 2014: 2024 – Essay Writing Service | Write My Essay For Me Without Delay). The other critical areas include establishing the most suitable leadership style, expertise and governance for effective integration of the process in the system. The auditing process is more effective for the preparation of the processes for accommodating the new requirements.
De Sousa Pereira and da Silva (2010 – Essay Writing Service: Write My Essay by Top-Notch Writer) explain that the principles of ITIL include service strategy, service design, service operations, service transition, and continuous service improvement. The service strategy involves setting out of the requirements for achievement aimed at product improvement. The services include generation of strategy, requisition management, financial and portfolio management. The design services entail catalog management, capacity management, the security of information management of the products and availability management (Himi Bahsani, & Semma, 2011). The transition service is a principle which consists of change management and asset management and configuration. The operation services involve all the activities of managing the product such as incident management and event management while the continuous improvement process constitutes the procedures initiated for monitoring and implementing the changes where applicable. The adoption and maintenance of ITIL require experts and trained individuals with appropriate IT skills. The ITIL guidelines are structured to improve the IT service support process (Talla, & Valverde, 2013). The ITIL guidelines for the service desk require that the system should define service hours, scope and contact.
ITIL management practices relate to the levels of CMMI. In level 1, the ITIL defines the ad-hoc and how the individual efforts are used in the achievement of goals. At level 2, the ITIL outlines the necessary resources and training as well as the assignment of responsibilities (De Sousa Pereira, & da Silva, 2010 – Essay Writing Service: Write My Essay by Top-Notch Writer). The ITIL services are related to level 3 through the documentation and institutionalization. In level 4, the ITIL contributes to the measurements and the auditing process including the process of ensuring the management and controlling processes. During level 5 the ITIL has a role in ensuring continuous improvement through the use of the feedback from the innovative ideas and processes.
In conclusion, CMMI is an important process for improving and developing the software maturity. The process is divided into various levels depending on the assessment of the software development of the team. The process is commonly used for improving the process and ability assessment. The ITIL process helps to align the entire process and the resources with the goals of the organization.

References
Casale, G., Chesta, C., Deussen, P., Di Nitto, E., Gouvas, P., Koussouris, S., … & Zhao, Z. (2016: 2024 – Do my homework – Help write my assignment online, January). Current and Future Challenges of Software Engineering for Services and Applications. In Cloud Forward (pp. 34-42). Retrieved from: https://pdfs.semanticscholar.org/25d3/5bdaec6bca1d399c5e4b593c841dc432c389.pdf
De Sousa Pereira, R. F., & da Silva, M. M. (2010 – Essay Writing Service: Write My Essay by Top-Notch Writer, July). A maturity model for implementing ITIL v3. In 2010 – Essay Writing Service: Write My Essay by Top-Notch Writer 6th World Congress on Services (pp. 399-406). IEEE. Retrieved from: https://ieeexplore.ieee.org/abstract/document/5577266
Fairley, R. E. (2011). Managing and leading software projects. John Wiley & Sons.Retrieved from: https://books.google.co.ke/books?hl=en&lr=&id=PiY9dknFfaIC&oi=fnd&pg=PT24&dq=%5D+R.E.+Fairley,+Managing+and+Leading+Software+Projects,+Wiley-IEEE+
Fang, Y. L., Han, B., & Zhou, W. F. (2013). Research and Analysis of CMMI Process Improvement Based on SQCS System. Telkomnika, 10(7), 1849-1854. Retrieved from: https://pdfs.semanticscholar.org/9c41/f1428e4b67f64dbdb70974c266062d1d8535.pdf
Hammer, M. (2014: 2024 – Essay Writing Service | Write My Essay For Me Without Delay, August 1). The Process Audit. Retrieved from https://hbr.org/2007/04/the-process-audit
Himi, A., Bahsani, S., & Semma, A. (2011). The IT Service Management according to the ITIL framework applied to the enterprise value chain. International Journal of Computer Science Issues (IJCSI), 8(3), 515. Retrieved from: http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.403.1980&rep=rep1&type=pdf#page=532
Talla, M., & Valverde, R. (2013). An implementation of ITIL guidelines for IT support process in a service organization. International Journal of Information and Electronics Engineering, 3(3), 334-341. Retrieved from: https://spectrum.library.concordia.ca/978363/

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